complaint

Articles tagged with complaint


Protecting Workers In Imminent Danger

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INFORMATION DATE 19920827 DESCRIPTION USDOL Program Highlights-Responding to Workplace Emergencies TOPIC Worker Protection SUBJECT Protecting Workers in Imminent Danger ABSTRACT If a health or saf...

Punishment By Complaint

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DonPhin
PUNISHMENT BY COMPLAINT by Don Phin Many employers are easily frustrated by the amount of effort it takes to respond to even the most frivolous of employee claims. For example, if a disgr...

Repeat Business Strategy: Excellent Service

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REPEAT BUSINESS STRATEGY: EXCELLENT SERVICE by Troy Campbell Many service organizations have tried to capitalize on repeat-business strategies. These strategies appear in the forms of Freq...

EEOC STATEMENT AND POLICY PROHIBITING ILLEGAL DISCRIMINATION AND HARASSMENT [Company Name] is committed to the principals of Equal Employment Opportunity and is committed to making employment decisio...

Sample Grievance Procedure

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SAMPLE GRIEVANCE PROCEDURE [Company Name] wishes to provide a comfortable, productive, legal and ethical work environment. To this end, the company wants you to bring any grievances you have about th...

Sexual Harassment: Some Preventive Measures

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SEXUAL HARASSMENT: SOME PREVENTIVE MEASURES by Edward Piantek What can employers do to reduce the occurrence of potentially costly third-party liability lawsuits? Plenty. Keep in mind that court...

Small Things That Make Customers Feel Good

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SMALL THINGS THAT MAKE CUSTOMERS FEEL GOOD Writing in Business Marketing, Kenneth Tupper, president, Revelle International, Miami, provides succinct tips about how to show customers you care about th...

State Job Safety And Health Programs

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INFORMATION DATE 19920814 DESCRIPTION USDOL Program Highlights, State Job Safety and Health Programs TOPIC Safety and Health Programs SUBJECT State Job Safety and Health Programs ABSTRACT The Occu...

The Art Of Listening

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JackBurke
THE ART OF LISTENING by Jack Burke Picture yourself at your desk shuffling through some new paperwork you've just received from one of your companies. Propped to your ear is the telephon...

What Gets Measured Gets Done: Enhance Internal Service

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WHAT GETS MEASURED GETS DONE: ENHANCE INTERNAL SERVICE by Troy Campbell A common complaint from customer service representatives is: 'We are ordered to provide excellent service, but when ther...

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