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conversations
Articles tagged with conversations
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'I’m going to quit smoking.' 'I’m going to drop 15 pounds so I can wear a tux again.' Like us, you probably don’t need help coming up with a New Year’s resolution or two. However, this document by Curt Pearsall offers some resolutions for your agency that are definitely worthwhile.
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COMMUNICATING INSURANCE JARGON Good communication skills are necessary to satisfy clients' needs-and that is the most important part of a CSR's job. A common barrier to good communication, an...
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DO THESE TRENDS PERTAIN TO YOU? by Curtis Pearsall Do you know what makes your business vulnerable to an E&O claim? This document by Curtis Pearsall helps you see what might be right un...
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DRUG SCREENING YIELDS QUALITY WORKING PARTNERS Tucson Rubber Corporation is a manufacturer of rubber mechanical parts. The approximately 60 employees are predominantly entry-level workers with l...
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E&O CLAIMS: THE DISCOVERY PROCESS by Ken Buehler There are three discrete stages of 'discovery' in an Errors and Omissions (E&O) claim. Discovery begins when the agency first becomes aware tha...
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A client who utters these words might well be laying the groundwork for a nasty E&O claim. Consider this case:...
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It's one of the oldest jokes in the world: How do you get to Carnegie Hall? The answer: Practice!. The punch line is obvious; however, so...
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HOW LONG SHOULD I KEEP MY RECORDS? by Curtis Pearsall There's no single answer to the question of how long you should keep your records. A rule of thumb generally calls for a seven-year retenti...
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IS YOUR COMPANYS CELL PHONE POLICY UP TO DATE? If not, you might well have a problem. For the past several years, more and more states and cities have limited or banned drivers us...
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A few months ago, a client came to us with a last-minute project that required the services of...