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Defeating Customer Loyalty

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Jack Burke 4/30/2013 12:00:00 AM

DEFEATING CUSTOMER LOYALTY by Jack Burke Its not the big things that will cost you customers. Quite frequently, its the small things that drive people into the arms of you...

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Who’s Really In Charge Of Your Agency?

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CompleteMarkets Editor, Ted Baker 4/30/2013 12:00:00 AM

WHOS REALLY IN CHARGE OF YOUR AGENCY? by Ted Baker Adapted from a presentation at the AMS Users Group 2007 National Conference. Before we get started, Ill ...

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credit card company

Defeating Customer Loyalty

Who’s Really In Charge Of Your Agency?