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	customer service representatives Articles tagged with customer service representatives

What Gets Measured Gets Done: Enhance Internal Service

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CompleteMarkets Editor, Troy Campbell 4/30/2013 12:00:00 AM

WHAT GETS MEASURED GETS DONE: ENHANCE INTERNAL SERVICE by Troy Campbell A common complaint from customer service representatives is: 'We are ordered to provide excellent service, but when ther...

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Why Good CSR's Leave — And How To Retain Them

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CompleteMarkets Editor, Jack Fries 4/30/2013 12:00:00 AM

WHY GOOD CSRS LEAVE AND HOW TO RETAIN THEM by Jack Fries Offer this career path to keep quality CSRs from moving on. When I ask agency owners and managers to name t...

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