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Customer Service, Mickey Mouse Style

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CompleteMarkets Editor, Karen Flaherty 4/30/2013 12:00:00 AM

CUSTOMER SERVICE, MICKEY MOUSE STYLE by Karen Flaherty Ask most agency owners what distinguishes their firm from the competition and the answer is almost always, 'We give the best service.' Ye...

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The Top 10 Mistakes Employees Make With Customers

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CompleteMarkets Editor, Rebecca Morgan 4/30/2013 10:43:12 PM

THE TOP 10 MISTAKES EMPLOYEES MAKE WITH CUSTOMERS by Rebecca Morgan In 20 years of conducting customer service training, Rebecca Mo...

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