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‘Change Or Die!’ The Culture Of Your Organization

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CompleteMarkets Editor, Michael Manes 4/30/2013 10:42:27 PM

lsquo;CHANGE OR DIE! THE CULTURE OF YOUR ORGANIZATION by Mike Manes Should you attempt to change the culture of your organization? Mike Manes recommends that you restruct...

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Customer Service: The Wow! Factor

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CompleteMarkets Editor, Skip Hyken 4/30/2013 10:36:58 PM

CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...

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