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‘It Ain't Easy Being A Customer Anymore!'

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CompleteMarkets Editor, Michael Manes 4/30/2013 10:42:27 PM
lsquo;IT AIN'T EASY BEING A CUSTOMER ANYMORE!' by Mike Manes The good news about being a poor old Cajun boy (I've been criticized for using this term to describe my...
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Cracking The Egg: Dealing With Difficult Customers

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CompleteMarkets Editor, Dave Kahle 4/30/2013 10:41:34 PM
CRACKING THE EGG: DEALING WITH DIFFICULT CUSTOMERS by Dave Kahle Its easy to work with people you like, and its even easier to work with people who like you. But thats n...
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What It Takes To Make The Sale: Buyer Behavior In A Wired World

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CompleteMarkets Editor, John Graham 4/30/2013 12:00:00 AM
Selling today is filled with contradictions. E-mail enhances our connectivity, but the number of E-mail messages is often so overwhelming that they go unanswered. Voice mail brings us together, but voice mailboxes are often clogged.
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