The changing marketplace is presenting several new pressures and challenges for the owners of independent agencies. The success...

EMPLOYEE ASSISTANCE PROGRAMS, 2 by Bill Grieb Employees are valuable resources. They are also human beings, which means they have problems that may affect their performance on the jo...

GETTING lsquo;BACK TO BUSINESS by Jack Burke The tragic events of September 11 will have long-lasting effects on the many aspects of our business, not the least of wh...