Fact Sheet No. OSHA 92-46 BLOODBORNE PATHOGENS FINAL STANDARD: SUMMARY OF KEY PROVISIONS PURPOSE: Limits occupational exposure to blood and other potentially infectious materials since a...

IS YOUR BUSINESS DELIVERING OUTSTANDING SERVICE? by Emily Huling Most agencies want it, but few are successful at achieving it: consistent delivery of outstanding customer service. Organi...

RETHINKING APPROACHES TO CUSTOMER SERVICE by Jack Fries You can distinguish your customer service from other 'ME TOO' agencies by dividing the paper processing and service functions. Whet...

If you are an entrepreneur, then you know that from the day you started your company you exposed yourself to certain risks.

YOUR AGENCY NEEDS TO SAVE TIME RIGHT NOW by Grace Bauer In these tough times, your agency needs to operate as efficiently as possible so that you can maintain your book, sell more busines...