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E-Surveys: Self-Serving Pablum

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JackBurke
Jack Burke 4/30/2013 12:00:00 AM
E-SURVEYS: SELF-SERVING PABLUM by Jack Burke Most questionnaires aren't worth the paper they're printed on because they're designed to elicit only positive responses. Companies are afrai...
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Final Check: Protect Against Errors And Omissions

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CMEditor
CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
FINAL CHECK: PROTECT AGAINST ERRORS AND OMISSIONS by Grace Bauer Is only one employee accountable for each procedure in...
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More Lessons From The Road

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CMEditor
CompleteMarkets Editor, Emily Huling 4/30/2013 10:36:34 PM
MORE LESSONS FROM THE ROAD by Emily Huling The wait staff in a restaurant treats you so poorly that you fume. You vow never to return. Then you wonder if any of your clients have ever f...
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Repeat Business Strategy: Excellent Service

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CMEditor
CompleteMarkets Editor, Troy Campbell 4/30/2013 12:00:00 AM
REPEAT BUSINESS STRATEGY: EXCELLENT SERVICE by Troy Campbell Many service organizations have tried to capitalize on repeat-business strategies. These strategies appear in the forms of Freq...
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Resolving Customer Problems

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AlDiamond1
Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM
RESOLVING CUSTOMER PROBLEMS by Al Diamond When I became a quality consultant, I took on a responsibility to advise management whenever I either receive excellent service or substandard service....
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Review And Renew

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CMEditor
CompleteMarkets Editor 4/30/2013 10:38:56 PM
REVIEW AND RENEW: CLIENT SERVICE AS A RETENTION TOOL Today's busy consumer prefers one-stop shopping to running around town in search of...
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