Why all the concern with first impressions? Why do we believe that the first contact makes such a difference? 'No one gets a second chance at making a first impression' — true, or just popular business lore? John Graham looks for the answers in this document.

ON-THE-JOB TRAINING by Monica Woldring Without proper training, the first few days at a new job can be daunting. For employers, every day that a new-hire isnt performing their ...

PREPARE YOUR EMPLOYEES FOR AN EMERGENCY EVACUATION Dont wait for an emergency to find out how prepared your people are. Everyone in your organization, from the CEO down to the newest, lo...