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Articles tagged with follow up phone

Customer Satisfaction? Go Beyond The Expected

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CompleteMarkets Editor, Emily Huling 4/30/2013 10:36:34 PM
CUSTOMER SATISFACTION? GO BEYOND THE EXPECTED by Emily Huling Remember the best sales experience you had as a consumer? It may have been having your car serviced-that's what mine was (at...
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Customer Service: The Wow! Factor

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CompleteMarkets Editor, Skip Hyken 4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...
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Keep Control Of The Agency Under Control

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
KEEP CONTROL OF THE AGENCY UNDER CONTROL by Grace Bauer In these times, agency principals and owners are working lean. It's difficult to find good help, and agency numbers force com...
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Keeping Accounts

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CompleteMarkets Editor 4/30/2013 10:38:55 PM
KEEPING ACCOUNTS You work for maximum efficiency. You spend a lot of effort on improving service and getting leads, and you streamline your time by discarding dead-end business, such as cancell...
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Live The Care In Customer Care!

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
LIVE THE CARE IN CUSTOMER CARE! by Grace Bauer You probably have a clear idea of what you expect from your producers. What about your support staff? Do you have procedures for your rece...
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Successful Telephone Communication Techniques: Part 1

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CompleteMarkets Editor, Bruce Shaffer 4/30/2013 10:45:45 PM
SUCCESSFUL TELEPHONE COMMUNICATION TECHNIQUES: PART 1 by Bruce Shaffer Do you find it hard to use the telephone to help build your business? A lot of people do. This two-part series...
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