EVERYBODYS GONE SURFIN by Jon Persky Productivity Issues Internet use in the workplace is both a necessity and a tempting distraction. In a poll commissioned by www.l...

It's easy to lose sight of the fact that agencies are in the service business. But consider that all agents sell the same product-insurance. Why do some agencies blossom while others wilt? Service and marketing are keys. Too often, getting new customers (through marketing) is emphasized at the expense of keeping customers (through service). You have to do a first-rate job at both to have first-rate growth and to control expenses