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Avoiding Adverse Legal Decisions
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CompleteMarkets Editor
, Carol Hammes
4/30/2013 10:36:15 PM
AVOIDING ADVERSE LEGAL DECISIONS by Carol Hammes Several months ago we addressed the potential for lawsuits associated with agency errors and omissions. Unfortunately, there are a number of other ...
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Learning Plans For CSR's
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CompleteMarkets Editor
, Mary Beth Bolen
4/30/2013 12:00:00 AM
LEARNING PLANS FOR CSRs by Mary Beth Bolen Customer service is a dynamic, changing field. A stick-in-the-mud agency that clings to outdated practices often stays right where it started - in the ...
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