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great customer service

Articles tagged with great customer service

‘It Ain't Easy Being A Customer Anymore!'

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CompleteMarkets Editor, Michael Manes 4/30/2013 10:42:27 PM
lsquo;IT AIN'T EASY BEING A CUSTOMER ANYMORE!' by Mike Manes The good news about being a poor old Cajun boy (I've been criticized for using this term to describe my...
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Customer Service: The Wow! Factor

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CompleteMarkets Editor, Skip Hyken 4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...
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How To Evaluate And Pay Csrs

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CompleteMarkets Editor, Catherine Oak 4/30/2013 10:43:49 PM
HOW TO EVALUATE AND PAY CSRs By Bill Schoeffler and Catherine Oak The value of a great customer service representative (CSR) can't be underestimated-just ask any agency owner ...
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World-Class Customer Service

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CompleteMarkets Editor, Pamela Millard 4/30/2013 10:42:47 PM
WORLD-CLASS CUSTOMER SERVICE by Diane Herbert and Pamela Millard What sets your agency apart? What do you do better than othe...
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