|
|
|
|
|
|
idea
Articles tagged with idea
|
|
|
|
|
|
This content has not been rated yet.
Here's a letter I received recently:
Dear Dave:
I am the manager of a four-person Life/Benefits department of a P/C agency. The agency is set up with profit centers such as Personal Lines, Commercial Lines, Surety, and Life/Benefits. Each profit center shares in the common overhead of the agency office supplies, salaries, etc.
I have no problem having my department pay for what it uses.
This content has not been rated yet.
ASKING QUESTIONS: IT'S AN ART by Mary Beth Bolen Different types of questions require different types of responses. In your daily dealings with customers, it's important for you to know the ...
This content has not been rated yet.
AVOIDING ADVERSE LEGAL DECISIONS by Carol Hammes Several months ago we addressed the potential for lawsuits associated with agency errors and omissions. Unfortunately, there are a number of other ...
This content has not been rated yet.
BANNING CAMERA PHONES IN THE WORKPLACE by Don Phin More and more companies are restricting employee use of personal cell phone cameras at the office for fear that the ubiquitous camera ph...
This content has not been rated yet.
BENCHMARKING LOSS EXPERIENCE IN A WORKERS COMPENSATION LOSS-CONTROL PROGRAM Analyzing losses against payroll is an effective method to measure the effects of a loss-control program. The desired stati...
This content has not been rated yet.
BOMBS by Douglas Henderson Bomb threats and actual detonations have become an all-too-frequent problem for American business. This article discusses: Responses to a Bomb Threat ...
This content has not been rated yet.
CRM: THE 80/20 RULE by Patricia Czech Have you heard about the 80/20 rule of customer relationship management (CRM)? Many vendors and consultants are using this rule as a popular sales p...
This content has not been rated yet.
CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...
This content has not been rated yet.
You've recently welcomed a baby into your family, and now you're ready to plan for your child's future. You already know that life insurance is a wise financial decision for you, but does your newborn need life insurance?
This content has not been rated yet.
DUE DILIGENCE ISNT A STRATEGY! PARALYSIS BY ANALYSIS by Mike Manes Due diligence is a process that allows everyone involved to CYA (a military term that means 'cover your ass...