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job duties
Articles tagged with job duties
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Sometimes we make things so complicated. Performance management provides an excellent one example. In the old days, we gave...
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CREATIVE CUSTOMER SERVICE HOURS by Mary Beth Bolen Agencies have traditionally operated as other offices do. The Monday-through-Friday, 9-to-5 workday, designed for administrative operations, ...
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DOT DRUG AND ALCOHOL TESTING REGULATIONS: ARE YOU READY? by Karen Herson and Bill Current Do you know that if you employ anyone who must, in the course of his or her job, possess a commercial ...
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EVERYTHING OLD IS NEW AGAIN by Virginia Bates According to a study by Conning & Co., small agencies have experienced flat growth over the past five years, with owner compensati...
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FRONT-LINE EMPLOYEES: CRITICAL TO SUCCESS by Emily Huling CSRs can make or break your retention rate. In this document, Emily Huling discusses the proper methods for hiring, tra...
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HOW TO EVALUATE AND PAY CSRs By Bill Schoeffler and Catherine Oak The value of a great customer service representative (CSR) can't be underestimated-just ask any agency owner ...