CAN'T WE ALL JUST GET ALONG? by Al Diamond Conflict Resolution in Insurance Agencies You tell your clients and your carriers that your agency staff is not just professional and expert in the...

FIRST AID by Bill Grieb This article discusses medical assistance and first aid requirements. GISO 2400 requirements are listed at the end. MEDICAL ASSISTANCE Employers who are not near ...

The use of alternative dispute resolution (ADR) by the insurance industry might not be new, but a growing number of...

SOCIAL MEDIA-IT AIN'T GOIN' AWAY by Tom Wetzel Social media. For many insurance companies and producers, the term conjures confusion and skepticism. For a smaller but growing group, social m...