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Agency Telephone Procedures: Telephone Excellence

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CompleteMarkets Editor, Karen Flaherty 4/30/2013 12:00:00 AM

AGENCY TELEPHONE PROCEDURES: TELEPHONE EXCELLENCE by Karen Flaherty If you ask a group of customer service representatives to talk about problems they encounter on the job, the agency tel...

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'But I Can't Afford To Advertise!'

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Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM

'BUT I CAN'T AFFORD TO ADVERTISE!' by Al Diamond Why on earth would agency principals pay a consu...

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Agency Telephone Procedures: Telephone Excellence

'But I Can't Afford To Advertise!'