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Excellent Service Is More Than A State Of Mind

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AlDiamond1
Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM
EXCELLENT SERVICE IS MORE THAN A STATE OF MIND by E. Al Diamond When asked, 'What is your greatest strength?' most insurance agents will answer 'Excellent service.' Yet if all the age...
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Satisfying The Customer

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CMEditor
CompleteMarkets Editor, JoAnna Brandi 4/30/2013 12:00:00 AM
SATISFYING THE CUSTOMER by JoAnna Brandi There is much change afoot in American business and much needed change. Nowhere is that more evident than in the quality movement. Even though consumers ...
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