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Customer Service Tests
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CompleteMarkets Editor
, Bill Wilson
5/9/2013 12:00:00 AM
CUSTOMER SERVICE TESTS by Bill Wilson Customer service is critical to agency profitability and growth. Outstanding customer service leads to customer satisfaction. Customer satisfaction lead...
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Perpetuation Perplexities
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CompleteMarkets Editor
, Roy Phillips
4/30/2013 10:44:36 PM
PERPETUATION PERPLEXITIES by Roy Phillips 'An important element often overlooked in agency evaluation is the potential to retain existing agency business.' As b...
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