BETTER CONTINGENCIES EQUAL MORE PROFITS by Chris Burand Many insurance companies try to boost profits by reducing contingency payments - not a smart move. A go...

BOOST AGENCY VALUE BY WINNING THE WAR FOR TALENT by Bobby Reagan The future of your agency depends on attracting and retaining qualified and capable producers. There are plenty of &...

Offering business continuity planning services benefits you and your clients alike.
In theory, business continuity planning is a slow process. Ask a question and wait for the answer, ask the next question and wait again.

CHANGE IS A CERTAINTY by Al Diamond Attempting to maintain the same old business practices in a changing environment is as futile as trying to sit stationary in a rising tide. As ind...

COMPUTER ERGONOMICS The advent of advanced computer systems did not make your life easier. More became expected of you! At first things seemed easier. You no longer had to get up and pul...

CONVERT PROSPECTS TO CLIENTS by Bill Cates Many factors go into converting a prospect into a client. However, theres one factor that most people who are trying to make the ...

CREATING A LEGENDARY AGENCY by Al Diamond A 'legendary' agency is one that loses customers only when the customer dies, moves, or sells the business. It has a regular, measurable flow o...

FIRST AID TIPS BASIC PROCEDURES FOR FIRST AID When a person is injured or ill, someone must take charge, send for a doctor, and apply first aid. The person taking charge must make a rapi...

FOLLOW THE LEADER - LEAD THE FOLLOWER! by Mike Manes 'The first role of the leader is to define reality.' - Max DePree, businessman 'The one absolute for leadership is foll...

If you’re a Microsoft Office user who touch-types, you might prefer the keyboard to the mouse for entering commands. However, chances are you wind up using the mouse, because Windows and Office keyboard shortcuts are difficult to remember, and trying to find them is like searching for hidden goodies in a treasure hunt. Once found, though, shortcuts can be invaluable time-savers.

This isn’t a list of every shortcut in Windows and Office. We’ve concentrated on the most helpful and won’t delve into the shortcuts you probably know already, such as those that copy (Ctrl-C), cut (Ctrl-X), or paste (Ctrl-V) objects.