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Customer Service: Accentuate The Positive
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Patricia Czech
4/30/2013 12:00:00 AM
CUSTOMER SERVICE: ACCENTUATE THE POSITIVE by Patricia Czech No doubt, you've heard of the 3-11 Customer Rule. It holds that a happy customer will recommend your business to three peop...
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CompleteMarkets Editor
7/9/2014 12:00:00 AM
This letter and questionnaire generated quite a response and helped one agency that sent it learn a lot about their image. The response rate to the letter was 13.23% --...
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