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Customer Service: One Bad Apple

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Jack Burke 4/30/2013 12:00:00 AM

CUSTOMER SERVICE: ONE BAD APPLE by Jack Burke Unhappy employees result in unhappy clients. Every so often we all experience some degree of in...

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Customer Service: The First Impression

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CompleteMarkets Editor, Skip Hyken 4/30/2013 10:36:58 PM

CUSTOMER SERVICE: THE FIRST IMPRESSION by Skip Hyken It takes eight to 12 good experiences to make up for a single bad impression. To renew the confidence in a customer, yo...

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Customer Service: One Bad Apple

Customer Service: The First Impression