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Articles tagged with personal attention

24-7 Service Pays

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CompleteMarkets Editor, Pegi Flahault 4/30/2013 12:00:00 AM
24-7 SERVICE PAYS by Pegi Flahault A recent survey indicated that the vast majority of agents surveyed believed their customer base did not want 24/7 service, voice mail, e-mail or anyth...
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Homeowners Clients - Sell Bop

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CompleteMarkets Editor 4/30/2013 10:37:32 PM
HOMEOWNERS CLIENTS - SELL BOP Dear (Customer Name): You've entrusted us for some time now with your Homeowners insurance, and we appreciate the confidence you have in our ability to protect your as...
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Is This Still Your Father's Agency?

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CompleteMarkets Editor, Pegi Flahault 4/30/2013 12:00:00 AM
IS THIS STILL YOUR FATHER'S AGENCY? by Pegi Flahault To paraphrase an automobile advertising slogan: Is this still your father's agency? Are you trying to run the agency the same way it was ru...
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Quality Customer Service Do We Walk The Talk — Or Just Talk?

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Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM
QUALITY CUSTOMER SERVICE DO WE WALK THE TALK OR JUST TALK? by Al Diamond At least once a month we encounter an agent with the unique problem of losing more customers than theyre ...
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Six Ways To Tap Into The Lifetime Value Of Your Clients

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CompleteMarkets Editor, bill cates 4/30/2013 12:00:00 AM
SIX WAYS TO TAP INTO THE LIFETIME VALUE OF YOUR CLIENTS by Bill Cates Let me begin with a reminder: The lifetime value of your clients isn't just the business they can do with you over a...
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That Personal Touch

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
THAT PERSONAL TOUCH by Grace Bauer Are you still sending those personal thank-you notes to your insureds throughout the year? How about the initial claim letter expressing your concern an...
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