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Phone Courtesy Revisited

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CompleteMarkets Editor, Preston Diamond 4/30/2013 12:00:00 AM

PHONE COURTESY REVISITED by Preston Diamond Good service over the phone means putting common courtesy into common practic...

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The Phone: Curse Or Commission Increase?

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CompleteMarkets Editor, Preston Diamond 4/30/2013 12:00:00 AM

THE PHONE: CURSE OR COMMISSION INCREASE? by Preston Diamond You conduct 60% of your business over the phone-but how many of you actively practice phone courtesy and technique? Having worked...

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