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Let’s Talk About Agency Procedures Again

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM

LETS TALK ABOUT AGENCY PROCEDURES AGAIN by Grace Bauer We all have similar agency management concerns. Grace Bauer reminds you why we develop procedures and why we need to keep ...

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Agency Owners And Consultants: A Win-Win Relationship

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CompleteMarkets Editor, Edward Curry 4/30/2013 12:00:00 AM

AGENCY OWNERS AND CONSULTANTS: A WIN-WIN RELATIONSHIP by Edward Curry Perceptive agents never lose sight of what makes their agencies succeed. Sooner or later, most...

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And Karnack Says …

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CompleteMarkets Editor, Pamela Millard 4/30/2013 10:42:47 PM

lsquo;AND KARNACK SAYS hellip; by Diane Herbert and Pamela Millard Take a close look at your capacity and take the steps needed to position your agency for the wild ride ahea...

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Disaster Planning

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CompleteMarkets Editor, Bill Grieb 4/30/2013 10:35:25 PM

DISASTER PLANNING by Bill Grieb Disasters and emergencies can involve a single worker (for example, a heart attack on the job), several workers, or a complete plant or site. Disasters or emergencies...

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Don't Forget The Auditing Process

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM

DON'T FORGET THE AUDITING PROCESS by Grace Bauer Are your employees still doing things the same way? Is the agency still ...

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Employee Assistance Programs, 2

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CompleteMarkets Editor, Bill Grieb 4/30/2013 10:34:57 PM

EMPLOYEE ASSISTANCE PROGRAMS, 2 by Bill Grieb Employees are valuable resources. They are also human beings, which means they have problems that may affect their performance on the jo...

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Find A Challenge And Improve Morale Today

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM

FIND A CHALLENGE AND IMPROVE MORALE TODAY by Grace Bauer With agencies trying to keep up with renewals, remarketing everything, and j...

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Insurance Agencies And The Employment Civil Rights Laws Of California And The Ninth Circuit, Part 2

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CompleteMarkets Editor, Francis Willmarth 5/24/2013 12:00:00 AM

INSURANCE AGENCIES AND THE EMPLOYMENT CIVIL RIGHTS LAWS OF CALIFORNIA AND THE NINTH CIRCUIT, PART 2 by Francis G. Willmarth This article addresses the latest trends regarding the employment ci...

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Listening To Customers

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CompleteMarkets Editor, Troy Campbell 4/30/2013 12:00:00 AM

LISTENING TO CUSTOMERS by Troy Campbell To find out how the agency is perceived by customers requires continuous monitoring. Detailed perceptions can be obtained from a complaint log, a compli...

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Manage Producers To Optimize Performance And Results

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CompleteMarkets Editor, Sherri Stein 4/30/2013 12:00:00 AM

Salespeople, like athletes, need planning, practice, and coaching to compete — and win!

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