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Customer Service: The First Impression
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CompleteMarkets Editor
, Skip Hyken
4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE FIRST IMPRESSION by Skip Hyken It takes eight to 12 good experiences to make up for a single bad impression. To renew the confidence in a customer, yo...
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The 10 Commandments Of Telemarketing
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CompleteMarkets Editor
4/30/2013 10:40:52 PM
THE 10 COMMANDMENTS OF TELEMARKETING 1. Thou shalt cover thy database. Your database is constantly changing and must be reached many times to be fully informed about what you have to s...
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