CONSUMER ONLINE ACCESS: HELP YOUR CUSTOMERS HELP YOU by Rick Morgan Technology has had a profound impact on our everyday activities from fueling our vehicles to preparing our food ...

THE NEXT CHALLENGE: CUSTOMIZED DISTRIBUTION MODELS As the demand to identify and meet customer needs intensifies, the insurance industry is being challenged to respond with customized, multiple-...

TRANSACTIONAL FILING: TAKING THE PLUNGE by Rick Morgan For many agencies, automation has meant simply adding new methods and procedures while retaining traditional ways of operating. Effect...