AGENTS FOR CHANGE: WE CAN MAKE THE WORKPLACE SAFER by Arthur Moll More agent involvement in safety programs can be the single most important way to reduce accidents in the workplace. Small co...

Do customers really want more personal service? The answer may seem obvious, but is it? It's true that there are plenty of complaints-many of them justified-about shopping in stores where sales and service personnel are in short supply and the workers lack training, courtesy, and a desire to be helpful. But is all this a plea for bringing back old-fashioned personal service? It may seem so, but what's actually happening is quite different and far more significant.