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‘It Ain't Easy Being A Customer Anymore!'

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CompleteMarkets Editor, Michael Manes 4/30/2013 10:42:27 PM

lsquo;IT AIN'T EASY BEING A CUSTOMER ANYMORE!' by Mike Manes The good news about being a poor old Cajun boy (I've been criticized for using this term to describe my...

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Customer Service: Whom Should You ‘Wow’?

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CompleteMarkets Editor, Steve Anderson 6/5/2013 12:00:00 AM

CUSTOMER SERVICE: WHOM SHOULD YOU lsquo;WOW? by Steve Anderson Ive been reading quite a bit lately about how to create a customer experience that will WOW clients and k...

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Take Charge Of Carrier Planning

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CompleteMarkets Editor, John Jaques 4/30/2013 10:41:34 PM

TAKE CHARGE OF CARRIER PLANNING by John Jaques When looking at profit improvement, most agency owners analyze and plan for new production, client service, staffin...

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What Is Target Marketing?

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CompleteMarkets Editor, Thomas Maher 4/30/2013 10:42:27 PM

WHAT IS TARGET MARKETING? by Thomas M. Maher The beat goes on. Yes, target marketing is still up there near the top of the corporate charts. But, according to an ...

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Your Seven-Step, One-Day Marketing Plan

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM

YOUR SEVEN-STEP, ONE-DAY MARKETING PLAN By Patricia Berry You dont have to kill a tree to create an effective plan. In fact, Patricia Berry can help you create a success...

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‘It Ain't Easy Being A Customer Anymore!'

Customer Service: Whom Should You ‘Wow’?

Take Charge Of Carrier Planning

What Is Target Marketing?

Your Seven-Step, One-Day Marketing Plan