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Customer Service Tests
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CompleteMarkets Editor
, Bill Wilson
5/9/2013 12:00:00 AM
CUSTOMER SERVICE TESTS by Bill Wilson Customer service is critical to agency profitability and growth. Outstanding customer service leads to customer satisfaction. Customer satisfaction lead...
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CompleteMarkets Editor
7/9/2014 12:00:00 AM
This letter and questionnaire generated quite a response and helped one agency that sent it learn a lot about their image. The response rate to the letter was 13.23% --...
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