If you’re starting your own business and you’re about to enter the market, start taking notes on what obstacles you can expect in your financing department, and the best ways to tackle them before they wreak havoc on your business.

CUSTOMER CONTACT USING THE 20/60/20 RULE by Paige Proctor Effective customer contact in Personal Lines and small Commercial Lines always presents a dilemma. You know you should make reasona...

DRUG-USE AWARNESS INCREASES PROFITABILITY IN SMALL FIRMS WORKING PARTNERS The Profit in Reassembling Human Assets Small businesses account for close to 50 percent of private-secto...

SHOULD CSRs SELL? by Joanna Brandi Although most customer service reps don't like to sell, they love to help and to be useful. If you ask them if they would feel good if...

SMALL BUSINESS: THE NEXT BIG THING FOR BANKS by Valerie Jordan Bank insurance programs, created with various degrees of complexity, are currently experiencing high activity d...

ZEROING IN ON SPECIFIC PROSPECTS PLAY THE 'NUMBERS GAME' Don Eve of the Eve Agency in Flint, Michigan , has this advice for prospecting: play the 'n...