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Catastrophe Planning: Is Your Agency Really Prepared?
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Grace Bauer
4/30/2013 12:00:00 AM
CATASTROPHE PLANNING: IS YOUR AGENCY REALLY PREPARED? by Grace Bauer After talking to a number of agents, I've learned that only 10% of agencies are truly prepared for a catastrophe! Sur...
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Customer Service: The Agency Staff Survey
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Preston Diamond
4/30/2013 12:00:00 AM
CUSTOMER SERVICE: THE AGENCY STAFF SURVEY by Preston Diamond Find out if your CSRs are willing and able to provide quality client service. If you can't service your curre...
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