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Agency Telephone Procedures: Telephone Excellence

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CompleteMarkets Editor, Karen Flaherty 4/30/2013 12:00:00 AM

AGENCY TELEPHONE PROCEDURES: TELEPHONE EXCELLENCE by Karen Flaherty If you ask a group of customer service representatives to talk about problems they encounter on the job, the agency tel...

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CRM: The 80/20 Rule

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM

CRM: THE 80/20 RULE by Patricia Czech Have you heard about the 80/20 rule of customer relationship management (CRM)? Many vendors and consultants are using this rule as a popular sales p...

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success strategy

Agency Telephone Procedures: Telephone Excellence

CRM: The 80/20 Rule