This content has not been rated yet.
SPEED: A NEW ENTITLEMENT by Jack Burke A benefit or a gift can quickly become something the receiver expects to get. Customer satisfaction, for instance, was originally a goal for businesse...
This content has not been rated yet.
In Canada, they call them "expiry dates." In the U.S., they are called "expiration dates."
No matter what name they are given-"renewal dates," "anniversary dates," or any other name-one point is abundantly clear: People are more willing to change their agent or broker at renewal time than at any other time of year.
That is the way it has been in the past, particularly in Personal Lines, and surely that is the way it is going to be in the future.