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Agency Telephone Procedures: Telephone Excellence

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CompleteMarkets Editor, Karen Flaherty 4/30/2013 12:00:00 AM

AGENCY TELEPHONE PROCEDURES: TELEPHONE EXCELLENCE by Karen Flaherty If you ask a group of customer service representatives to talk about problems they encounter on the job, the agency tel...

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Good Telephone Skills Mean Success

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Jack Burke 4/30/2013 12:00:00 AM

GOOD TELEPHONE SKILLS MEAN SUCCESS by Jack Burke Nearly 20 years ago, as manager of a growing automotive leasing company, I was researching specialty bus manufacturers to represent. It ha...

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When Your Customers Come Calling: Don't Undervalue Your Receptionist

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CompleteMarkets Editor, Judith Newman 4/30/2013 10:43:13 PM

WHEN YOUR CUSTOMERS COME CALLING: DON'T UNDERVALUE YOUR RECEPTIONIST by Judi Newman More...

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telephone technique

Agency Telephone Procedures: Telephone Excellence

Good Telephone Skills Mean Success

When Your Customers Come Calling: Don't Undervalue Your Receptionist