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The Agency "X-Factor"

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Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM

THE AGENCY 'X-FACTOR' by Al Diamond Why some agencies struggle to succeed, while others glide to success. It seems that we constantly ask ourselves...

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Valuing Your Customers: Part II

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Jack Burke 4/30/2013 12:00:00 AM

VALUING YOUR CUSTOMERS: PART II by Jack Burke The previous article discussed the purchase of a new television and my impatience when it came to waiting for delivery. I can now report that...

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value relationships

The Agency "X-Factor"

Valuing Your Customers: Part II