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Customer Service: One Bad Apple
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Jack Burke
4/30/2013 12:00:00 AM
CUSTOMER SERVICE: ONE BAD APPLE by Jack Burke Unhappy employees result in unhappy clients. Every so often we all experience some degree of in...
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E-Surveys: Self-Serving Pablum
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Jack Burke
4/30/2013 12:00:00 AM
E-SURVEYS: SELF-SERVING PABLUM by Jack Burke Most questionnaires aren't worth the paper they're printed on because they're designed to elicit only positive responses. Companies are afrai...
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