This infographic examined some of the megatrends on the minds of enterprise leaders. Many of these trends reflect larger shifts affecting businesses of all sizes, and it’s worth considering their implications for your organization.
The stat: 79% of C-level executives believe they make better and faster tech decisions than IT.
The challenge: Organizations are increasingly transforming into digital businesses, and technology decision-making is spreading across departments. As non-IT leaders take a larger role in technology choices, it becomes more important for executives to collaborate with IT and respect their technical domain to avoid unnecessary tension.
The stat: 70% of CIOs would accept more risk to reduce IT costs and accelerate business agility.
The challenge: Many businesses view not taking technology risks—such as moving appropriate workloads to the cloud—as a greater risk than adopting new approaches. CIOs must balance cost, security, and agility while developing digital leadership to keep their organizations competitive. For industries with specialized operational risks, businesses may consult resources like Onshore Oil Drilling and Service Risks to understand coverage options.
The stat: 60% of CXOs now look to partners who will have an equal hand in creating business value.
The challenge: Decision makers are breaking down silos and forming cross-departmental partnerships to enable innovation. Companies are also partnering with small businesses and startups for specialized capabilities. External partnerships allow a business to outsource work outside their expertise—for example, engaging specialist providers such as Auditory-Verbal Therapy, Implants & Testing Insurance—so internal teams can focus on high-impact projects.
The stat: Three-quarters of decision makers list enhancing the customer experience as a top priority.
The challenge: Companies are shifting from a make-and-sell model to a sense-and-respond model as customer expectations for personalized service grow. Outperforming organizations collaborate more closely with customers and prioritize social and digital interactions to keep customers satisfied and engaged.
Do these stats reflect trends you’ve noticed at your company? Share your experience on social media, or talk to an agent about how these trends may affect your operations and risk needs.
Insights based on analysis of third-party research.
Frequently Asked Questions
What does it mean for a company to become a "digital business"?
Becoming a digital business means using digital tools and data across operations, customer engagement, and products to improve speed, personalization, and efficiency.
How can executives and IT improve decision-making together?
Executives should involve IT early in planning, respect technical constraints, and align on business outcomes to ensure technology decisions are both strategic and feasible.
When should a business consider taking more IT-related risk?
Businesses should weigh risks against potential gains in agility and cost savings, and proceed when proper governance and security controls are in place.
Why is the customer experience now a top priority for CXOs?
Personalized, responsive experiences drive loyalty and revenue, so improving customer interactions has become central to competitive strategy.