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... community cause; Hold a blood drive on the company premises; Adopt a nursing home, and support it with employee volunteers; Staff your child care center with senior citizens; Lobby local, state and national legislators about community issues; Sponsor an AIDS Awareness Week; Offer funding and volunteers to a local drug rehabilitation center; Join with local banks to develop an affordable housing program; Wage a community literacy campaign; Sponsor an entrepreneurship program for area high school students; Train high schoolers in the community in career development and interviewing skills; Support a child abuse prevention program; Sponsor a center for the homeless; Donate excess inventory to local schools, churches, etc. Offer employees sabbaticals for work on major community projects; Invite community organizations to speak to employees about their needs; Donate fundraising help ... a walk-a-thon to promote a community cause; Hold a blood drive on the company premises; Adopt a nursing home, and support it with employee volunteers; Staff your child care center with senior citizens; Lobby local, state and national legislators about community issues; Sponsor an AIDS Awareness Week; Offer funding and volunteers to a local drug rehabilitation center; Join with local banks to develop an affordable housing program; Wage a community literacy campaign; Sponsor an entrepreneurship program for area high school students; Train high schoolers in the community in career development and interviewing skills; Support a child abuse prevention program; Sponsor a center for the homeless; Donate excess inventory to local schools, churches, etc. Offer employees sabbaticals for work on major community projects; Invite community organizations to speak to employees about their ...

... much. Two, if they make a claim, their policy gets canceled. This negative view of the insurance industry doesn't apply to all clients, but it does seem to be a prevailing attitude among many. And it needs to be changed. One obvious way to change it is by giving excellent service, but there's another way to bolster a positive view of the insurance industry - through customer literacy': educating customers. Insurance consumers need to understand what they are buying and why. Customer literacy helps build long and profitable relationships. It's when clients don't understand what they bought or how their coverage actually applies that misunderstandings occur. But when clients are insurance literate, they'll appreciate the agency's services better, they'll stay longer, and they'll tell others about their positive experiences working with you. ... them how to have healthy and safety-conscious employees and family members. Show them good business practices. Be a consultant. FOLLOW UP six to eight weeks after the instruction. Ask, by mail or by telephone: if they've been able to use the information you gave them if there's anything else they would find helpful that you could provide if they know of others who may benefit from your consumer education program A positive response indicates that you're on the right track. A negative response uncovers flaws in the customer literacy plan - which enables you to modify the plan. Educating and following up with clients lets them know you care about their well-being. At the same time, it provides a measure of the value and effectiveness of your efforts. Customer literacy goes beyond the basics of insurance knowledge; it ...

...ng program; Wage a community literacy campaign; Sponsor an entrepreneu...bs, Big Brothers and Little Sisters programs; Adopt a school; Hire hig...

...nce industry - through 'customer literacy': educating customers. Insurance con...ctiveness of your efforts. Customer literacy goes beyond the basics of insuran...

... , and the other uses one of the phrases to establish an agreement frame: I appreciate that, and (rebuttal) . ' Then you preface your rebuttal of that remark with another one of the phrases, and so on. Here's an example You: The Edutarians are going to wreck the school system if we aren't careful. Friend: I understand your position, and those programs could improve literacy levels and test scores. You: I respect your opinion, and I feel it's got to stop now or my kids won't learn a thing because the teachers are too busy doing bureaucratic paperwork. Friend: I appreciate how you feel, but .. The instant you hear your friend say but, ' set the anchor. Stand up, lean over them, and yell loudly and intensely ... : Find someone who disagrees with you on an important topic, such as politics. Choose a specific issue of the topic about which you disagree strongly. Switch sides on the issue with your friend and argue in favor of the side you normally oppose. For example, if you're a member of one major political party, and you think another party is obstructing school improvement by blocking your party's innovative programs and budget enhancements, take the side of the other party. Begin your conversation. One of you makes an opening statement, and the other uses one of the phrases to establish an agreement frame: I appreciate that, and (rebuttal) . ' Then you preface your rebuttal of that remark with another one of the phrases, and so on. Here's an example You: The Edutarians ...

...and those programs could improve literacy levels and test scores. You: I respe...

...l public opinion and the general literacy of the masses have developed since t... audits of existing risk management programs as well as provide on-going risk ...