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... x No Thanks Loading.. Machine Shops - Customized Insurance Plan 4/30/2013 by CompleteMarkets Editor This content has not been rated yet. MACHINE SHOPS - CUSTOMIZED INSURANCE PLAN Dear (Customer Name): A machine shop is a specialized business and carries its own unique risks. Machine shops are more vulnerable to fires, with a number of ways a fire can erupt. Metal chips combined with cutting oils could ignite. Oil-soaked rags are a serious fire hazard. (Your Agency Name) is familiar with machine shop risks. We know how to help control them and insure for the risks you can't prevent. We visit job sites to review and evaluate risks. We talk with employees to determine the on-the-job risks they are exposed to so that we can provide you with full protection. It's time you had a customized insurance plan and safety program. We'll call you soon to set up an appointment. Or call us today. Sincerely, (Your Name) Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content ...

... following: 1. Would you recommend this company? 2. What about this company do you like/dislike? 3. Why did you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Hiring: The Truth Machine 5/13/2015 12:00:00 AM by Don Phin This content has not been rated yet. Finding out if someone is truthful is an art, not a science. The best truth-detecting machine on the market, the polygraph, is illegal in the hiring process. Imagine if there were an invention that could detect the truth with 100% accuracy, as predicted by futurist James Halperin in The Truth Machine. However, today's managers face a double challenge: getting to the truth and determining their employee needs and "fit." People who are absolutely truthful can still be a wrong match for a given job. If there ever were a truth machine, I would limit it to asking the interviewee these 10 questions: Is everything on your job application and in your ...

... someone who approaches your desk. Show empathy, which lets the customer know you understand how they feel and the reason for their anger. Ask questions. It may be the only way to find out how to help. Allowing people to vent their feelings let them know that you care and you're there to help. Take notes. Angry people are seldom logical. Your notes may be important documentation in the future. Explain to the person what you can do and how long it will take. Most angry people want action, and they want it now! Tell them what options are available. Show respect for their feelings. Thank the caller for bringing the matter to your attention. Explain that keeping customers satisfied is the number one priority of your agency. Voice Mail Voice mail and answering machines are common in the business world and even in the personal lives of individuals. Part of being a telephone professional means learning to use them as you would any other business tool. Some people are reluctant to leave messages on a machine. They feel they would rather talk to a human being than a machine. They believe human beings are more reliable and the machine might eat' their message. Sometimes, voice mail will catch them off guard, and they are startled or embarrassed. They maybe so surprised, they forget what they were going to say and just hang up. People in general are afraid they won't sound good on the playback. They may even be embarrassed by the message they leave or who might hear it. Message phobia is very real for many people. You ...

... x No Thanks Loading.. Hiring: The Truth Machine 5/13/2015 by Don Phin This content has not been rated yet. Finding out if someone is truthful is an art, not a science. The best truth-detecting machine on the market, the polygraph, is illegal in the hiring process. Imagine if there were an invention that could detect the truth with 100% accuracy, as predicted by futurist James Halperin in The Truth Machine. However, today's managers face a double challenge: getting to the truth and determining their employee needs and "fit." People who are absolutely truthful can still be a wrong match for a given job. If there ever were a truth machine, I would limit it to asking the interviewee these 10 questions: Is everything on your job application and in your résumé accurate? Is everything you stated in your interview accurate? Is there any significant information about your job history not disclosed in the hiring process that would concern a reasonable employer about your qualifications? Have you ever been convicted of a crime? Do you do drugs? Is there anything you're currently aware of that would prohibit you from working this job for at least three years? Do you consider yourself lucky? (If they say "no," do you really want them working for you?) . Do you truly want to be a great employee? Did you meet the attendance requirement at your previous job? After a conditional job offer is made: Are you currently under any physical or medical limitations which would substantially limit you in meeting the physical and mental ...

... x No Thanks Loading.. Machine Shops - "Why Explain Your Business?"4/30/2013 by CompleteMarkets Editor This content has not been rated yet. MACHINE SHOPS - WHY EXPLAIN YOUR BUSINESS? ' Dear (Customer Name): (Your Agency Name) knows that in your business, a jig isn't a dance, die isn't the singular for dice, and bar stock doesn't refer to the liquor supply. Machine shops have their own special terms and their own special insurance needs. As a specialist in the machine shop industry for more than ( ) years, we know what those terms and needs are. For example, you often have jigs, dies, and other property belonging to your customers on the premises. That means you need extra coverage for your customers' property while it's in your care, custody, or control. Why waste time explaining your business when you can come to us? We can also help you with your risk management needs. We'll call you soon for an appointment. Sincerely, (Your Name) Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for ...

... someone who approaches your desk. Show empathy, which lets the customer know you understand how they feel and the reason for their anger. Ask questions. It may be the only way to find out how to help. Allowing people to vent their feelings let them know that you care and you're there to help. Take notes. Angry people are seldom logical. Your notes may be important documentation in the future. Explain to the person what you can do and how long it will take. Most angry people want action, and they want it now! Tell them what options are available. Show respect for their feelings. Thank the caller for bringing the matter to your attention. Explain that keeping customers satisfied is the number one priority of your agency. Voice Mail Voice mail and answering machines are common in the business world and even in the personal lives of individuals. Part of being a telephone professional means learning to use them as you would any other business tool. Some people are reluctant to leave messages on a machine. They feel they would rather talk to a human being than a machine. They believe human beings are more reliable and the machine might eat' their message. Sometimes, voice mail will catch them off guard, and they are startled or embarrassed. They maybe so surprised, they forget what they were going to say and just hang up. People in general are afraid they won't sound good on the playback. They may even be embarrassed by the message they leave or who might hear it. Message phobia is very real for many people. You ...

... . &# 160 Lynn shared his experiences, telling us a number of stories. I believe that two of these should qualify for CE credits for all professions. Unfortunately I'm reasonably certain that neither story would be approved. They're separate, yet linked. These experiences are about innovations that have saved millions (if not billions) of dollars in productivity costs, but have probably never been studied at the Harvard Business School. These were lessons learned in fields with weeds, not in buildings with ivy-covered walls. &# 160 Lynn explained that when he first started in the timber industry, the companies would cut the timber, clear the land, and then replant new seedlings. The supervisor at each plant would stress the importance of lining the seedlings up in "perfect" rows so that the machine could cut them at harvest time. Lynn became curious because he knew that trees weren't cut with machines, but by men with band saws. One day he asked the supervisor about these new tree-harvesting machines. &# 160 The "boss" explained that, although these machines currently didn't exist, if we planted the trees right — in perfect rows — the machines would be invented some day because straight rows and a large supply of trees would facilitate their invention. This supervisor understood the future. I'd bet all I own that this guy had very little "schoolin'" (brain tissue), but I'm equally certain that he had great experience (scar tissue) . &# 160 Lynn then took us back to the future. He told another story — and he's a master ...

... x No Thanks Loading.. Turn Your Clients Into Word-Of-Mouth Machines 4/30/2013 by CompleteMarkets Editor , bill cates This content has not been rated yet. I just conducted a special referral boot camp for a group of about 50 highly successful financial advisors. (I mean highly successful!) . One of the advisors shared an approach he uses to generate a steady flow of referrals from his "A " clients. This advisor turns his clients into Word-of-Mouth Machines by providing them with a continual flow of shirts, umbrellas, and other high quality, useful items that his clients use on a regular basis. He told the group that "a $50 shirt is a small investment to get your clients to let others know that they are using you" I'd like to emphasize the words quality and useful. If the items you provide your clients don't meet both criteria, you're probably wasting your money. This advisor has created a "culture of referrals" among his clients. They love the work he does and are happy to spread the word in a low-key, no-pressure way. How can you apply this approach to your business? Get started today! Bill Cates, "America's Referral Coach," is the author of Unlimited Referrals: Secrets That Turn Your Business Relationships into Gold (book, audiotape, and videotape) . You can reach him at Referral Coach International, 7901 Sandy Spring Road, S 102 Laurel, MD 20707; phone: (301) 497-2200; toll-free; (800) 488-5464; fax: (301) 497-2228; e-mail: [email ...

... x No Thanks Loading.. Control Of Hazardous Energy Sources (Lock-Out/Tagout)4/30/2013 by CompleteMarkets Editor This content has not been rated yet. INFORMATION DATE 19890613 DESCRIPTION USDOL Program Highlights - Control of Hazardous Energy Sources (Lock-out/Tagout) STANDARD NUMBER 1910.1450 SUBJECT Control of Hazardous Energy Sources (Lock-out/Tagout) U.S. Department of Labor Program Highlights Fact Sheet No. OSHA 89-32 CONTROL OF HAZARDOUS ENERGY SOURCES (LOCK-OUT/TAGOUT) SCOPE The standard for the control of hazardous energy sources (lock-out/tagout) covers servicing and maintenance of machines and equipment in which the unexpected energization or start up of the machines or equipment, or release of stored energy could cause injury to employees. The rule generally requires that energy sources for equipment be turned off or disconnected, and that the switch either be locked or labeled with a warning tag. About three million workers actually servicing equipment face the greatest risk. These include craft workers, machine operators, and laborers. OSHA data show that packaging and wrapping equipment, printing presses, and conveyors account for a high proportion of the accidents associated with lock-out/tagout failures. Typical injuries include fractures, lacerations, contusions, amputations, and puncture wounds with the average lost time for injuries running 24 days. Agriculture, maritime, and construction employers would be covered under future rulemakings. The generation, transmission, and distribution of electric power by utilities and work on electric conductors and equipment are excluded because lock-out/tagout procedures for these specific industries are being included in separate standards under development for them. GENERAL REQUIREMENTS Under the ...

... CompleteMarkets Editor Comments (0 ) Communication Builds Trust 1 Verified Reviews - 5 of 5.0 1 2 3 4 5 CompleteMarkets Editor , bill cates 4/30/2013 12:00:00 AM COMMUNICATION BUILDS TRUST by Bill Cates Why we all need honest communication in our business and personal lives. In his book Just Be Honest, Steven Gaffney believes that withhold.. All Articles by CompleteMarkets Editor Comments (0 ) Encouraging Client Honesty This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:38:39 PM ENCOURAGING CLIENT HONESTY Some people think it's acceptable to be slightly dishonest when they buy insurance. They may fib a little to reduce Auto insurance premiums or try to get a little .. All Articles by CompleteMarkets Editor Comments (0 ) Hiring: The Truth Machine This content has not been rated yet. Don Phin 5/13/2015 12:00:00 AM Finding out if someone is truthful is an art, not a science. The best truth-detecting machine on the market, the polygraph, is illegal in the hiring process. Imagine if there were an invention that could detect the truth with 100% accuracy, as predicted by futurist James Halperin in The Truth Machine. All Articles by Don Phin Comments (0 ) How Do Customers Want To Be Served? This content has not been rated yet. CompleteMarkets Editor , Jeff Ranf 9/2 /2014 12:00:00 AM Service seems to be a catch-all word for whatever seems to be lacking in our agencies. Most of us have identified service areas as most important.. ...