https://completemarkets.com/Article/article-post/1518/Confronting-Substance-Abuse-In-Small-Business/
...ent/insurance, and drug testing. Workshops were conducted for each type of org...abuse were obtained in six regional workshops held with small business representatives. Summaries from the regional workshops are contained in appendices to t...
https://completemarkets.com/Article/article-post/62/25-Marketing-Ideas-You%E2%80%99ve-Probably-Never-Considered-Using-Before/
...keting campaign around your Web workshops. Even if attendance is light, the f...
https://completemarkets.com/Article/article-post/699/Keep-Ethics-In-Customer-Service/
...minars, and continuing education workshops on ethics in most states. Find them...
https://completemarkets.com/Article/article-post/223/10-Tips-For-Renewal-Retention/
... always publishing newsletters, handbooks, pamphlets about legislation, risk management, and safety, and other informational materials. Most of these are free. Order a supply from a carrier and distribute them to your clients in person or by mail. At the same time, discuss any exposures they might have or schedule an engineering audit by the carrier, to save the client some anxious moments regarding compliance. Who knows, you might even write some new coverage as a result of the visit! Of course, the same principle applies to e-communications: promotions, informational newsletters, etc. 7. Let clients know about new developments that might affect their operations. Many current events affect the insurance industry. Send copies of some of this material to your clients. You might even consider doing a seminar or workshop on the subject for selected clients or groups of clients. Some call this “seminar selling;” whatever it's called, this is a form of communication that tells the client that you're a professional and a leader in your field — and that your agency reflects this leadership. 8. Hire and develop “people people.” People skills include nurturing, bonding, empathy, and advocacy. Any relationship you have with a client should be pleasant and display professionalism, service, and concern. You as an agency principal should expect no less than this from your staff. This means talking to — not down to — clients, and projecting a friendly, helpful, and knowledgeable image. Although this takes time, it costs very little, and ...
https://completemarkets.com/Article/article-post/231/10-Tips-For-Renewal-Retention/
... are free. Order a supply from a carrier and distribute them to your clients in person or by mail. At the same time, discuss any exposures they might have or schedule an engineering audit by the carrier, to save the client some anxious moments regarding compliance. Who knows, you might even write some new coverage as a result of the visit! 7. Let clients know about new developments that may affect their operations. Many current events affect the insurance industry. To name just one, the prospect of universal government health care has a huge impact on the financial well-being of a business. Insurance trade papers and magazines, carrier communications, and various journals are writing about it. Send copies of some of this material to your clients. You might even consider doing a seminar or workshop on the subject for selected clients or groups of clients. Some call this "seminar selling"; whatever it is called, it's a form of communication that tells the client that you are a professional and a leader in your field-and that your agency reflects this leadership. 8. Hire and develop "people people." People skills include nurturing, bonding, empathy, and advocacy. Any relationship you have with a client should be pleasant and display professionalism, service, and concern. You as an agency principal should expect no less than this from your staff. This means talking to-not down to-clients, and projecting a friendly, helpful, and knowledgeable image. This takes time-but it costs very little, and the benefit to the agency is phenomenal ...
https://completemarkets.com/Article/article-post/2190/Playing-Team/
...'ve been asked to do a number of workshops on team building. These principles ...
https://completemarkets.com/Article/article-post/403/Employees-Should-Be-Your-First-Clients/
... has not been rated yet. Businesses spend billions of dollars every year to attract and retain clients. On a daily basis, owners and managers shout, "Whatever it takes, we need the business!" When a good client makes a request, we bend over backward to fulfill it. Yet, how quick are employers to treat their employees with the same consideration as a top client? All too often, as employers, we forget that our first clients are our employees. How we treat them is exactly how they in turn treat our clients! If this truth is a bit too philosophical for pragmatists, one only need look at the extremely tight job market, combined with the high costs of training and turnover, to connect bottom-line reality to the nurturing of employees. During a workshop at Automation Management Group's High-TECC Conference, I compiled a list of 10 ways in which a company can enhance its employee relationships, while also providing a learning climate for ever-changing technology: Design Internet scavenger hunts to promote electronic research. This is a fun way of motivating employees to learn their way around the cyber world - and gain valuable information on a variety of topics from management to social marketing. Use company-wide e-mail to honor employee performance. Everyone likes to be recognized, and this reinforces your company's commitment to the electronic world. Establish an electronic suggestion box. This offers the younger, more computer aware members of your company an opportunity to expand your technological horizons. These people were born into the computer generation and can offer some excellent and creative ideas. Publish an electronic version of your ...
https://completemarkets.com/Article/article-post/58/Stratch-Their-I-T-C-H-%E2%80%93-Watch-People-Beat-A-Path-To-Your-Door/
... ) . The person who sends the highest quality-driven messages most frequently wins hearts, minds - and pocketbooks. Top copywriters earn $5 ,000 to $15,000 to write an ad, plus a percentage of the sales the ad pulls. Why? Because a copywriter's ad can earn 10 times or 100 times the copywriter's fee. Professional speakers are highly paid people (I'm one of them) . Celebrity speakers can earn $25,000 to $100,000 to speak for one hour (I'm not one of them - yet!) . I've been paid $10,000 to speak for 45 minutes, and have earned $20,000 in a weekend. Companies pay tens of thousands of dollars for consulting and training their people. Why? R-E-S-U-L-T-S! A skill-building workshop, seminar, or competency-based training can generate or lead to hundreds of thousands in additional sales, revenues, and profit. Companies (and individuals) pay a lot because they get a lot more in return. Communic-ability is a highly valued and rewarded life skill. Improve your Communic-ability. Send clear and compelling messages that people understand and can act upon. Ask people what they want, and listen with empathy. Communicate often with customers and your target audience. Help In an interdependent world, everyone needs help, advice, guidance, and counsel. Providing a source of Support-ability to others puts you on the side of the angels. There's a new model of leadership-ability for this new millennium. The days of the authoritative patriarch as leader are gone: A 21st-century leader must a servant-leader. ...
https://completemarkets.com/Article/article-post/338/Fear-Of-Change-A-Conundrum/
... x No Thanks Loading.. Fear Of Change: A Conundrum 4/30/2013 by Jack Burke This content has not been rated yet. Progress is a wonderful thing- it's change I hate.- Mark Twain Change is inevitable. In today's world, it has even become an absolute necessity for survival. Yet despite its constancy, change still evokes fear and resistance. An example is the story about a barber in the Pittsburgh airport in the late sixties who said he would never change his operation to a unisex salon. He resisted that change until he went out of business, and has since been replaced by a salon. I recently experienced this same resistance when critiqued by some of the world's top image consultants during a convention workshop. Among a number of recommended changes was the shaving of my 27-year-old mustache. I hesitated until a friend said, Isn't change a b___! ' Upon realizing that change was the issue, not the mustache, I proceeded to shave it off-and the compliments have been unbelievable. My resistance to change had almost forced me to ignore the sage advice of the world's top professionals in the image field. Does fear paralyze your ability to change? Do you resist change even against expert advice? Does your resistance jeopardize your business or sabotage your personal relationships? Let's try to look at fear from an emotional perspective. I've heard fear described as false evidence appearing real. How often that's proven true! I imagine a certain outcome to a difficult situation, and am paralyzed with fear. Yet once I overcome the fear and act, I usually find that the ...
https://completemarkets.com/Article/article-post/2160/AGENCY-VALUATION-ISSUES/
... Two days of agency evaluation workshops at a recent IIAT Convention led me ...