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One of the downsides to communicating effectively over the internet is the difficulty conveying what you see. This is especially important in support situations where you need to show someone what unexpected behavior a website or program is giving you. Windows 7 and Vista both include a very handy app called “Snipping Tool” that can help you accomplish this. It is located under Start > All Programs > Accessories or you can just tap the Windows key on your keyboard and type “snip” and it will be one of the top choices. This simple app will help you select a portion of your screen, add a simple drawing to it, or even highlight a specific portion of text that you think is important. It also gives you the ability to create a new email message directly inside of the snipping tool to send your screen clipping; you just have to have an email program installed. You can also save the picture and upload it to a website. When it comes to describing what you see, a picture is worth a thousand words!

...ws and to provide appropriate communications to the companies. 5-10 years of p...

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Email marketing is still one of the most cost effective ways to communicate with prospects and clients. The more targeted the message, the more successful your efforts will be. You need to be consistent and treat every email blast as important as the last, making sure to send emails with regularity. Outsourcing your content and campaign might be the preferred route based on your internal capabilities. There are many outsourcing options. Email marketing is not a strategy on its own, it should be a piece of your overall marketing strategy to survive and thrive in this ever increasing industry of ours. Ping me if you would like to read the entire article written by me...

Established mid-size retail brokerage firm specializing in commercial lines property and casualty and group benefits is seeking a qualified Customer Service Representative as an addition to their Northern NJ office. The ideal candidate will have direct experience in a retail brokerage environment. The qualified candidate will service day to day accounts, claims and general daily operations. Excellent customer service skill sets, strong communication, analytical and technical skill sets required. College degree and/or insurance licenses and designations required. Compensation will be a base of 40-50K DOE, plus benefits. Please submit resumes to Catarina Oliveira, Recruitment Specialist at [email protected] or call 732-247-5656.

What are the qualifications of a good manager? Are they traits that you are just born with or is it skills that you can learn to adopt? An effective manager needs to be able to provide constructive criticism in multiple fashions. Every employee is different, and taking one approach to all of them can disrupt the moral of the team, and quite often remove any motivation they had previously. Management needs to combine positive feedback along with negative this encourages the employee's strengths and can motivate them to improve their weaknesses. Have you ever had a manager that you felt loved to diminish your self-esteem any time they could? How did that make you feel? As a manager you need to keep these feelings alive inside you when you are making decisions. Often we forget what it feels like to be a regular ole' employee, but its keeping ourselves grounded and reminded of the attributes of the managers we appreciated (or disliked) and apply those to our daily decisions.

In countless studies and surveys across both P&C and Employee Benefits, face-to-face is still the most successful form of engagement for both prospects and clients when it comes to sales, education and customer service. eFace2Face is a browser-based real-time communication solution built on WebRTC technology. It features high-definition video and audio, dynamic file sharing, multipoint calling, and the electronic signature process. eFace2Face enables you to give your customers an intuitive and personal online experience when purchasing your insurance and employee benefits products and risk management services.Our hosted solution is secure, scalable, easy to integrate into your existing applications and online infrastructure (website), and you can customize eFace2Face with your company’s branding and messaging. It requires minimal training and IT involvement; in fact, eFace2Face is easier to use than a telephone.

“So, are you happy with your website?” The response from typical agency owners is mixed at best, with some key observations in common: Unfulfilled expectations and a lack of quantifiable results. We’ve looked into the evolution of the independent agency website during the past several years and concluded that technological and design innovations alone have not improved engagement with your audience of prospects and clients (a wrench cannot loosen a fastener by itself). We have identified the demographic trends that affect not only the “what” but also the “how” and “why” of effective website deployment. And finally, we have encouraged you to examine the role that your website plays in your agency’s overall marketing strategy, with key mission-related questions that should help to remove any barriers between your agency and its audience. Remember: Your website is not the relationship. It is a two-way communication hub that helps you – and your clients and prospects – to grow and maintain the relationship. Click here to read the entire article 'Why your website is letting you down' authored by yours truly in Rough Notes magazine’s October 2011 issue.

As CEO of CompleteMarkets, I want to personally thank you for being a valuable member by giving you $100.00. Go to the Coupon Credit page and use this promo code – CM2013. You can then use that credit for any newsletters or premium tools of your choice available on the store. We have a few products and will be adding more every month. Client Newsletters You may be aware that for over 30 years we have been providing our subscribers with great consumer facing content – that has helped agents prospect for new business and communicate trust and credibility with existing clients. Well, I am pleased to announce we have completely overhauled our Client Newsletters product. 1. Complete customization and branding of each title – change colors, add logos, add contact information and more... 2. Social Media Integration – Auto publish your newsletters to your social sites. This is HUGE and an industry first! 3. Manage Articles – now you can easily swap out articles with other content you prefer. 4. Leads – all of your leads are now stored in one easy to access location. 5. Tracking – get valuable information on the analytics of your online newsletters. Read all about the client newsletters and how to customize and distribute them to your clients on the overview pages. And, don’t forget, as a thank you for being a member - here is a $100.00. Go to the Coupon Credit page and use this promo code – CM2013. You can then use that credit for any newsletters or premium tools of your choice available on the store. I hope you enjoy the new improvements we continue to make and I would love to hear your feedback at any point. Thank You, Adrian Holloway. President & CEO. INSOMIS Corp.