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One of the downsides to communicating effectively over the internet is the difficulty conveying what you see. This is especially important in support situations where you need to show someone what unexpected behavior a website or program is giving you. Windows 7 and Vista both include a very handy app called “Snipping Tool” that can help you accomplish this. It is located under Start > All Programs > Accessories or you can just tap the Windows key on your keyboard and type “snip” and it will be one of the top choices. This simple app will help you select a portion of your screen, add a simple drawing to it, or even highlight a specific portion of text that you think is important. It also gives you the ability to create a new email message directly inside of the snipping tool to send your screen clipping; you just have to have an email program installed. You can also save the picture and upload it to a website. When it comes to describing what you see, a picture is worth a thousand words!

...ws and to provide appropriate communications to the companies. 5-10 years of p...

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Email marketing is still one of the most cost effective ways to communicate with prospects and clients. The more targeted the message, the more successful your efforts will be. You need to be consistent and treat every email blast as important as the last, making sure to send emails with regularity. Outsourcing your content and campaign might be the preferred route based on your internal capabilities. There are many outsourcing options. Email marketing is not a strategy on its own, it should be a piece of your overall marketing strategy to survive and thrive in this ever increasing industry of ours. Ping me if you would like to read the entire article written by me...

Established mid-size retail brokerage firm specializing in commercial lines property and casualty and group benefits is seeking a qualified Customer Service Representative as an addition to their Northern NJ office. The ideal candidate will have direct experience in a retail brokerage environment. The qualified candidate will service day to day accounts, claims and general daily operations. Excellent customer service skill sets, strong communication, analytical and technical skill sets required. College degree and/or insurance licenses and designations required. Compensation will be a base of 40-50K DOE, plus benefits. Please submit resumes to Catarina Oliveira, Recruitment Specialist at [email protected] or call 732-247-5656.

“So, are you happy with your website?” The response from typical agency owners is mixed at best, with some key observations in common: Unfulfilled expectations and a lack of quantifiable results. We’ve looked into the evolution of the independent agency website during the past several years and concluded that technological and design innovations alone have not improved engagement with your audience of prospects and clients (a wrench cannot loosen a fastener by itself). We have identified the demographic trends that affect not only the “what” but also the “how” and “why” of effective website deployment. And finally, we have encouraged you to examine the role that your website plays in your agency’s overall marketing strategy, with key mission-related questions that should help to remove any barriers between your agency and its audience. Remember: Your website is not the relationship. It is a two-way communication hub that helps you – and your clients and prospects – to grow and maintain the relationship. Click here to read the entire article 'Why your website is letting you down' authored by yours truly in Rough Notes magazine’s October 2011 issue.

In countless studies and surveys across both P&C and Employee Benefits, face-to-face is still the most successful form of engagement for both prospects and clients when it comes to sales, education and customer service. eFace2Face is a browser-based real-time communication solution built on WebRTC technology. It features high-definition video and audio, dynamic file sharing, multipoint calling, and the electronic signature process. eFace2Face enables you to give your customers an intuitive and personal online experience when purchasing your insurance and employee benefits products and risk management services.Our hosted solution is secure, scalable, easy to integrate into your existing applications and online infrastructure (website), and you can customize eFace2Face with your company’s branding and messaging. It requires minimal training and IT involvement; in fact, eFace2Face is easier to use than a telephone.

Long standing financially secure property and casualty insurance carrier is seeking an experienced Automobile Physical Damage Specialist. This position requires at least two years of auto appraisal experience using automated estimating software and/or two years of body shop repair experience. Knowledge of the Mitchell appraising system is a plus, and experience appraising specialty equipment is preferred. The appropriate candidate will have good communication skills to work with the claims team, insureds, claimants, vendors and other company personnel to negotiate accurate, timely settlements. Good computer skills, a valid driver’s license, and a safe driving record are also required. Base range 50k-58K DOE including full benefits package, 401K, Pension Plan, Annual Incentive Plan, Educational Reimbursement. Please submit resumes to Cat Oliveira,Recruitment Specialist at [email protected] or call call 732-247-5656.

Established and well structured risk management and claims adjusting firm is seeking a CAT Operations Director for their Georgia Facility. Directs the overall catastrophe claims process for an assigned group or location; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to CAT adjusters; manages accounts receivable. Requires a Bachelors Degree or an equivalent combination of education and experience. 10-15 years direct experience managing CAT Operations. In-depth knowledge of insurance coverages, insurance terminology and practices and the claims handling process .Good verbal and written communication ability. Good computer skills and expertise in use of property claims handling software. Previous in-depth property claims handling experience plus experience in a claims supervisory or branch manager role. Frequent interaction with Claims Services senior management, Catastrophe Services staff, CAT Adjusters and client claims personnel; interaction is primarily to exchange information, make sales calls, address problems and offer solutions. Requires travel and overnight stays which may be for extended periods of time during a catastrophe event. 125k-150K+bonus and full benefits package. Please submit resumes and suggestions to Cat Oliveira, Recruitment Specialist at [email protected]