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Comprehensive School Insurance Solutions from RPS NIPC RPS NIPC delivers tailored insurance solutions for a broad range of educational institutions. As a program administrator, we place comprehensive school packages through an A+ XV admitted carrier, American Alternative Insurance Corporation (AAIC). Our goal is to help agents and brokers place educational accounts confidently with flexible options for both public and private institutions. Ideal Accounts and Target Classes This program is built for agents seeking coverage for educational clients, including: Public Schools (K–12) Private and Parochial Schools (K–12) Charter Schools Vocational and Technical Schools Colleges and Higher Education Institutions From a small private academy to a multi-site charter network, RPS NIPC evaluates each school’s exposures and tailors coverage to fit operational needs. Coverage Highlights and Program Strengths The school-focused package addresses the common and unique risks that educational institutions face. Available coverages include: Property form tailored for school exposures General Liability Educators Management Liability Fiduciary Liability Sexual and Physical Abuse (separate limits) Automobile Excess Liability Workers Compensation (available as part of the package) Cyber Liability (available; state availability may vary) Our underwriting and forms are designed to protect staff, students, and school operations while keeping placement straightforward for brokers. Underwriting Considerations and Minimum Premiums Each submission is underwritten individually. Minimum premiums vary by school size, location, and coverage selections. Underwriters review exposures such as student population, on-site activities, athletics, transportation operations, and abuse-prevention controls when assessing submissions. You should expect a review of loss history, management practices, and any special programs or high-risk activities. Our team works with agents to streamline submissions and often provides clear guidance on documentation needed for quick quotes. Territories and Availability This program is available in all 50 states and Washington, D.C. Note that Cyber Liability and some other components may be subject to state-specific rules or restrictions; contact us to confirm availability for a particular state. Please call 360-626-6188 for details on state-specific guidelines and coverage availability. Why Work with RPS NIPC RPS NIPC combines deep expertise in educational insurance with admitted-market capacity through AAIC. We provide responsive underwriting, tailored forms for school exposures, and a single point of contact to help move placements efficiently. Our team understands the operational nuances of schools and can structure a package to address liability, property, management exposures, and abuse-related limits. Example scenarios that fit this program: A growing K–8 private school seeking combined Property, GL, and Educators Management Liability with separate abuse limits. A charter school network that needs campus property coverage, automobile liability for student transport, and excess liability layers. For more information on RPS NIPC and our Specialty Programs, please visit our website. Frequently Asked Questions What types of accounts are a good fit for this program?This program is ideal for public and private K–12 schools, charter schools, vocational and technical schools, and colleges seeking a package policy tailored to educational exposures. Is this program available in all states?Yes. The program is available in all 50 states and Washington, D.C. Keep in mind some coverages, such as Cyber Liability, may have state-specific availability or limitations. Can Workers Compensation be written as standalone coverage?No. Workers Compensation is offered only as part of the complete package policy under this program. Is the program written on an admitted basis?Yes. Policies are written through an A+ XV admitted carrier, American Alternative Insurance Corporation (AAIC). What is the minimum premium for this program?Minimum premiums vary based on the size and scope of the account. Contact the underwriting team for specific guidance on your submission. Need help placing an account? Connect with a market specialist.

RPS NIPC has provided Social Service Insurance solutions since 1976. Backed by decades of underwriting and placement experience, our Adoption and Foster Care Insurance program is built specifically for Adoption and Foster Care Placement Agencies and organizations that deliver child welfare and family support services. Overview of the Program from RPS NIPC RPS NIPC’s Adoption and Foster Care program is underwritten by an A.M. Best A+XV carrier—American Alternative Insurance Corporation (AAIC)—and is available nationwide on an admitted basis. The program bundles core coverages into a single package tailored to the unique exposures of child placement work. We focus on practical, marketable solutions that help agents place accounts with sensitive, high-liability operations. Ideal Accounts and Appetite This program is a fit for licensed and well-managed organizations such as: Domestic and international adoption agencies Foster care placement agencies Child welfare, family support, and related social service providers We look for organizations that maintain licensing, clear policies, employee screening and training programs, and documented risk-management practices. Suitable accounts range from small local nonprofits to larger multi-state operators. Accounts with chronic compliance gaps, unmanaged abuse exposures, or severely limited controls are typically outside our appetite. Coverage Highlights and Advantages The program offers a comprehensive package of coverages designed for placement agencies: Professional Liability – Coverage for claims arising out of professional services, placement decisions, and alleged errors or omissions. General Liability – Protection for bodily injury, property damage, and premises-related exposures. Physical and Sexual Abuse Liability – Essential coverage for organizations working with vulnerable children. Automobile Liability – Includes owned, hired and non-owned auto exposures. Management Liability – Directors & Officers coverage with Employment Practices Liability (EPLI). Property, Inland Marine, and Crime – Protection for physical assets, mobile equipment, and employee dishonesty. Excess Liability – Additional limits available for primary exposures. Workers Compensation – Offered only as part of the package (not stand-alone). Cyber Liability – Available in most states as part of the package (not stand-alone). Underwriting Notes and Minimum Premiums All coverages are offered as a bundled package; Workers Compensation and Cyber Liability are not available as separate standalone policies. Minimum premiums vary by account size, operations, and state—underwriters will provide specific minimums based on the application and risk characteristics. Underwriting evaluates licensing and accreditation, staff screening and training, placement and supervision protocols, incident reporting, prior claims history, financial stability, and organizational structure. Timely, complete submissions that include licensing, a summary of risk-management practices, and recent loss runs speed up quoting. Territories and Availability This program is available on an admitted basis in all 50 states and Washington, DC. RPS NIPC can tailor submissions to meet state-specific regulatory requirements and admitted market expectations. Why Work with RPS NIPC? With more than 45 years focused on social services, RPS NIPC brings sector-specific underwriting expertise and placement experience. Agents benefit from our deep knowledge of placement exposures, responsive service during quoting and binding, and access to a stable, highly rated carrier. We aim to provide clear guidance on coverage structure, exclusions, and practical loss-control recommendations that improve insurability. For more information on our Adoption and Foster Care Insurance program and other RPS NIPC Specialty Programs, please visit our website. Frequently Asked Questions What types of accounts are a good fit for this program?This program is ideal for licensed adoption and foster care placement agencies, as well as organizations offering child welfare and family support services. Is this program available in all states?Yes, the Adoption and Foster Care Insurance program is available on an admitted basis in all 50 states and Washington, DC. Can I get stand-alone Workers Compensation or Cyber Liability?No. Both Workers Compensation and Cyber Liability are only available as part of the full package and are not offered as stand-alone policies. What carrier underwrites this program?The program is underwritten by American Alternative Insurance Corporation (AAIC), rated A+XV by A.M. Best. What information is needed to get a quote?Underwriters typically request licensing details, risk-management procedures and policies, recent loss runs/claims history, financials, and a completed application to provide a quote. Need help placing an account? Connect with a market specialist.

Caitlin Morgan Insurance Services offers a robust Captive Insurance Solutions program tailored for agents and brokers seeking alternative risk financing options for their clients. As a trusted Managing General Agency and Excess & Surplus Lines Broker, Caitlin Morgan brings deep expertise in captive and rent-a-captive structures to help businesses gain more control over their insurance programs, manage risk more effectively, and reduce long-term insurance costs. Overview of the Program From Caitlin Morgan Insurance The Captive Insurance Solutions program is designed to support organizations looking for greater flexibility and more direct involvement in their insurance operations. Whether your client is seeking to stabilize costs, access reinsurance markets, or participate in underwriting profits, Caitlin Morgan provides turnkey solutions that are customized to meet unique risk profiles and financial objectives. With access to various carriers and reinsurance partners, Caitlin Morgan supports a range of captive models, including single-parent, group, and rent-a-captive programs. Their bundled services approach simplifies implementation and ongoing management, making captive strategies more accessible for a broader range of businesses. Ideal Accounts and Appetite This program is an excellent fit for mid-sized to large businesses with consistent loss histories and a proactive approach to risk management. Target industries include, but are not limited to: Healthcare facilities and senior living organizations Construction and real estate Manufacturing and distribution Educational institutions and nonprofits Transportation and logistics You might have a client with a strong safety program and predictable claims who is frustrated with fluctuating premiums—this captive solution can help them take more control of their insurance spend. Coverage Highlights and Advantages Key benefits include: Greater input and control over claims handling and risk management Lower net cost of insurance over time Flexible program design tailored to specific risk profiles Direct access to the reinsurance marketplace Opportunity to participate in underwriting and investment results Comprehensive, one-stop bundled services approach These advantages help insureds align their insurance program with long-term business objectives while gaining transparency and stability in pricing. Underwriting Notes and Minimum Premiums Each captive arrangement is customized, and underwriting is based on a detailed review of the insured’s loss history, financials, and operational practices. While there is no universal minimum premium listed, Caitlin Morgan typically works with accounts that are large enough to benefit from the economies of a captive model. Agents should be prepared to provide detailed submission data to determine fit. Territories and Availability This program is available in all U.S. states, including DC. Whether your client is based in California, Texas, New York, or anywhere in between, Caitlin Morgan can assist in structuring a compliant and effective captive solution. Why Work With Caitlin Morgan Insurance Services With decades of experience in alternative risk financing, Caitlin Morgan Insurance Services offers the knowledge, carrier access, and service infrastructure needed to support complex captive arrangements. Their team of specialists works closely with agents and brokers to craft tailored solutions that meet your clients’ operational and financial needs. From initial feasibility analysis to implementation and ongoing management, Caitlin Morgan is your partner in developing successful captive insurance strategies. Captive Solutions Contact: Chris Murray P: (800)723-7475, Ext. 233 [email protected] Frequently Asked Questions What types of accounts are a good fit for this program?Businesses with predictable loss experience, strong risk management practices, and a desire for long-term insurance cost control are ideal candidates. Target industries include healthcare, manufacturing, transportation, and construction. What captive structures does Caitlin Morgan support?Caitlin Morgan supports single-parent captives, group captives, and rent-a-captive arrangements, depending on the client’s size, risk profile, and goals. How can a captive help lower insurance costs?Captives can reduce net insurance costs by allowing insureds to retain profitable underwriting results, access reinsurance markets, and better manage claims and loss control strategies. Can Caitlin Morgan help with captive feasibility studies?Yes, Caitlin Morgan offers a turnkey approach that includes feasibility analysis, program design, and implementation services to ensure the right fit for your client. Is this program available nationwide?Yes, Caitlin Morgan’s Captive Insurance Solutions are available in all U.S. states, including the District of Columbia. Need help placing an account? Connect with a market specialist.

Caitlin Morgan Insurance Services offers a focused Excess Workers Compensation Insurance program for retail brokers who need strong market access and flexible solutions. Our team has a long track record placing excess workers’ compensation for individual self-insured entities and group self-insurance programs across a wide range of industries. Ideal Accounts and Appetite This program is designed for employers and group self-insured entities that maintain a qualified self-insured retention and require protection above that attachment. Target accounts include municipalities, healthcare systems, manufacturing operations, transportation and logistics companies, and other organizations with strong safety programs and active risk management. If your client has a self-insured retention and needs catastrophic loss protection, this excess program is a practical option. Coverage Highlights and Advantages Multiple limit options available, including limits up to statutory requirements Minimum attachment point of $300,000 per accident Written in excess of a qualified self-insured retention Aggregate protection available where appropriate Optional Cash-Flow Endorsement to assist with capital and premium timing Key Competitive Advantages Access to a panel of A-rated carriers Creative underwriting for complex or hard-to-place risks Flexible terms tailored to each client’s exposure and funding structure Competitive commission structures for retail partners Underwriting Notes The program requires a minimum attachment point of $300,000 per accident and is only available in excess of a qualified self-insured retention. We partner with agents to structure excess layers—providing per-occurrence and aggregate forms when appropriate—and to evaluate captive or pooled arrangements where applicable. Territories and Availability Available in all 50 states and the District of Columbia. We can access both admitted and non-admitted markets depending on the client’s jurisdiction and risk profile. Why Work With Caitlin Morgan As a wholesale broker specializing in self-insured workers’ compensation programs, Caitlin Morgan delivers market access, underwriting insight, and placement experience. Our team understands the technical and financial needs of self-insured sponsors—whether a single employer or a group program—and works with reputable carriers to secure competitive, tailored excess placements. Contact: Chris Murray P: 800-723-7475, Ext. 233 [email protected] Frequently Asked Questions What types of accounts are a good fit for this Excess Workers Compensation program?This program fits individual employers and group self-insured entities with a qualified self-insured retention. Target industries include municipalities, healthcare, manufacturing, and transportation. What is the minimum attachment point for coverage?The minimum attachment point is $300,000 per accident. Coverage is provided in excess of a qualified self-insured retention. Are aggregate limits and endorsements available?Yes. Aggregate protection is available, and a Cash-Flow Endorsement can be added to support a client’s financial planning needs. Can this program be written in all states?Yes. Coverage can be placed in all 50 states and the District of Columbia, with access to admitted and non-admitted markets as appropriate for the jurisdiction. What carriers does Caitlin Morgan work with for this program?We work with a range of A-rated carriers to deliver flexible and competitive excess workers’ compensation solutions. Need help placing an account? Connect with a market specialist.

RPS NIPC offers a focused Beauty Salon / Barber Shop Insurance program as part of our nationwide Beauty Services solution. Designed for independent agents and brokers, this program helps you place liability and property coverage for a wide range of personal care providers with streamlined submissions and flexible underwriting. Ideal Accounts and Target Classes This program targets small to mid-sized businesses in the beauty and personal care space. Appetite includes, but is not limited to: Beauticians and barbers Manicurists and nail technicians Electrologists Massage therapists Eyelash extension and enhancement professionals Waxing and hair removal services Tanning salons Permanent makeup and cosmetic tattoo providers If your client operates a multi-service salon or a stand-alone barber shop, this program is structured to offer the core protections they need while keeping placement simple for you. Coverage Highlights The Beauty Salon / Barber Shop Insurance package is built to address the common exposures for personal care providers and typically includes: Professional Liability: $1,000,000 per occurrence / $2,000,000 aggregate General Liability: $1,000,000 per occurrence / $2,000,000 aggregate Property Coverage: limits up to $500,000 Policies are placed on a non-admitted basis through Underwriters at Lloyd’s, London, giving you access to flexible coverage forms and broader capacity for risks that may be challenging for admitted markets. Underwriting Requirements and Minimum Premium Required paperwork for submissions: Professional Liability Application – BPL411 ACORD applications for General Liability and Property The program has a minimum premium starting at $500, making it practical for smaller shops and independent practitioners. Underwriting will consider factors such as services offered, employee licensing, sanitation protocols, prior loss history, and annual revenue when quoting. Typical Appetite & Restrictions This program favors routine beauty and grooming operations without high-severity exposures. Accounts offering standard salon services, supervised massage therapy, or cosmetic applications are a good fit. Accounts with significant prior professional liability losses, unlicensed operators, or unusually high-risk procedures may require additional review or alternate placement. Territories and Availability Available in most U.S. states, including: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, and WY. Coverage is written on a non-admitted basis; check state eligibility and filing requirements for specific placements. Why Work With RPS NIPC? RPS NIPC specializes in niche beauty and personal care markets. Our underwriting team understands the unique exposures of salons and barber shops and can structure solutions for accounts that don’t fit standard admitted markets. Key strengths: Access to Lloyd’s of London capacity for flexible terms Streamlined submission process aimed at fast quoting Experience placing hard-to-place or non-standard personal care risks Whether a client is opening a new salon, adding services like eyelash enhancements or permanent cosmetics, or seeking better coverage for an existing shop, RPS NIPC is positioned to help you deliver a practical solution. Example account scenarios You have a small boutique salon offering hair, nails, and waxing that needs combined professional and general liability with property coverage for equipment and stock — the minimum premium and Lloyd’s capacity make this program a good option. You represent a barber shop expanding into eyelash extensions and tinting — the program can package professional liability with general liability to cover both service and premises exposures. To learn more about our Beauty Services Insurance program, visit our website. Frequently Asked Questions What types of accounts are a good fit for this program?This program is ideal for beauty salons, barber shops, massage therapists, nail technicians, and other personal care service providers, including those offering eyelash extensions, tanning, or permanent cosmetics. Is this program available in all states?No, but it is available in most U.S. states. Please refer to the list above or contact RPS NIPC for specific state eligibility. What coverages are included in the standard package?The standard package includes Professional Liability, General Liability, and Property coverage, with standard limits of $1M/$2M for liability and $500,000 for property. What applications are required to submit a risk?You’ll need to submit the BPL411 Professional Liability application and the standard ACORD applications for General Liability and Property. Who is the carrier for this program?The program is written on a non-admitted basis through Underwriters at Lloyd’s, London. Need help placing an account? Connect with a market specialist.

RPS NIPC offers a specialized Human Services Insurance Program designed to meet the unique needs of both non-profit and for-profit organizations. Backed by an admitted A.M. Best A+ XV rated carrier, Riverport Insurance (a W.R. Berkley Company), this program provides agents and brokers with a trusted market for a wide range of human services accounts. Ideal Accounts and Appetite This program is well-suited for organizations that provide social and community services, including: Youth Services – Center-based child care programs, Boys & Girls Clubs Recreational Programs – YMCAs, YWCAs Job Training Services – Programs such as Goodwill Industries Community Services – Animal shelters, humane societies Arts & Cultural Organizations – Museums and community arts programs Social Service Transportation – Senior citizen transport, handicapped transportation providers Residential Housing & Shelters – Examples include Ronald McDonald Houses Additional human services classes may be eligible upon review. You can rely on RPS NIPC's underwriting expertise to evaluate unique and emerging risks in this space. Coverage Highlights and Advantages The Human Services Insurance Program offers broad protection to address the complex exposures faced by service providers: Professional Liability General Liability Physical and Sexual Abuse Liability Automobile Liability – Owned, Hired, and Non-Owned Vehicles Management Liability – Including Directors & Officers (D&O) and Employment Practices Liability Insurance (EPLI) Property, Inland Marine, and Crime Excess Liability Whether your client operates a small youth center or a regional transportation service for seniors, this program offers a comprehensive solution tailored to their risks. Underwriting Notes and Minimum Premiums Minimum premiums vary depending on the class of business, size, and scope of operations. The underwriting team at RPS NIPC is available to review accounts across a wide range of human services sectors and can help you navigate more complex or non-standard submissions. Territories and Availability This program is available in most states, including but not limited to: AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IA, KS, ME, MD, MI, MN, MO, MT, NE, NV, NM, NC, ND, OR, PA, SC, SD, TN, UT, VT, VA, WA, DC, and WI. Coverage is written on an admitted basis in most available states. Why Work With RPS NIPC? As a trusted Program Administrator, RPS NIPC brings deep experience in the human services sector. Their team understands the operational risks, regulatory environment, and insurance needs of social service organizations. With access to Riverport Insurance, a Berkley company, RPS NIPC delivers top-tier coverage and dependable claims handling. You’ll also benefit from a knowledgeable underwriting team that can help you place challenging accounts with confidence. If you have a client who runs a community-based arts program, or a multi-location child care center, this program can provide the comprehensive insurance solution they need, while offering you responsive service and underwriting support. Frequently Asked Questions What types of accounts are a good fit for this program?This program is ideal for non-profit and for-profit organizations in youth services, community services, job training, transportation, arts and culture, and residential shelters. Is this coverage available on an admitted basis?Yes, coverage is written through an admitted carrier, Riverport Insurance, in most available states. Which states is this program available in?The program is available in most states, including CA, FL, IL, NY, TX, and many others. Refer to the full list for details. What types of liability are included?Available coverages include general liability, professional liability, abuse liability, auto liability, management liability, property, crime, inland marine, and excess liability. Can I submit an unusual or non-standard human services risk?Yes, RPS NIPC can review additional human services classes on a case-by-case basis. Their underwriters are experienced in evaluating unique risks. Need help placing an account? Connect with a market specialist.

RPS NIPC offers a tailored Church and Religious Institutions Insurance program that helps agents place coverage for houses of worship and affiliated ministries. The program is designed for churches, synagogues, temples and other religious organizations — including parochial schools, daycares, cemeteries and community social-service programs operated by faith-based organizations. Coverage is available through A.M. Best rated "A" carriers and is distributed by RPS NIPC as a program administrator. Overview of the program from RPS NIPC This program bundles core liability and property protections with specialized coverages that houses of worship commonly need. You can assemble broad packages that include general liability, pastoral counseling/service liability, abuse coverage, management liability (D&O with EPLI), property/inland marine, crime, auto liability (owned, hired & non-owned), excess liability and workers' compensation. Cyber liability is available as part of the package in eligible states (not offered as a standalone cyber policy). Ideal accounts and appetite Small to mid-size congregations and single-site houses of worship Religious schools, daycare programs and community outreach ministries Cemeteries and funeral-related operations affiliated with a religious organization Organizations that perform pastoral counseling, volunteer programs, and other ministry services Accounts with clear governance, documented volunteer and staff screening procedures, and standard risk management (e.g., child protection policies, facility safety checks) generally fit well. Larger, nationwide ministries or accounts with extensive commercial operations should be submitted for review — appetite may vary by carrier. Coverage highlights and advantages Pastoral counseling and service liability forms tailored for faith-based exposures. Physical and sexual abuse coverage included as an option to address the most sensitive exposures. Management liability (D&O) with employment practices liability (EPLI) to protect boards and leadership. Property and inland marine for church-owned buildings, contents, and specialty items (e.g., musical instruments). Crime and fidelity coverage designed for donations, collections and volunteer-handled funds. Auto liability for parish vans and other owned, hired or non-owned vehicles. Access to excess liability and workers’ compensation through admitted paper where available. Underwriting notes and minimum premiums Minimum premium: varies by state and carrier. Typical submissions should include a completed application, current loss runs (usually 3–5 years), descriptions of programs and services (including youth programs), payroll and volunteer counts, and copies of key policies (child protection, volunteer screening, facility use agreements). Underwriting will evaluate exposures such as daycare operations, boarding, camps, large public events and cemetery operations. If an account has prior abuse-related losses, large liquor exposures, or extensive commercial rental operations, expect additional underwriting review. Territories and availability Admitted status: All Available States. Available in: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY. Coverage features and availability vary by state and by carrier — contact RPS NIPC underwriting for specific state questions. Why work with RPS NIPC on this business Program administrator with focused underwriting for faith-based risks and related social services. Access to A.M. Best "A" carriers and admitted paper in the states listed. Specialized forms for pastoral liability, abuse exposures and management liability — reducing form gaps common with standard commercial packages. Practical placement options: package pricing, excess layers and workers’ compensation to create a comprehensive solution for a house of worship and its ministries. Example accounts You have a mid-size, single-site church that runs a preschool and several youth programs — this program can place GL, property, abuse coverage, D&O/EPLI and auto liability for church vans in a single package. A synagogue operating a cemetery and community outreach meals program — you can assemble property, cemetery service liability, crime coverage for collections, and excess limits through the program’s markets. For more information on our Church and Religious Institutions Insurance and other RPS NIPC Specialty Programs, please visit our website. Frequently Asked Questions What types of religious organizations are a good fit for this program?RPS NIPC’s program is best for small to mid-size churches, synagogues, temples and affiliated ministries such as parochial schools, daycare programs, cemeteries and community outreach services. Larger or more complex national ministries should be submitted for review. Is sexual/physical abuse coverage included?Physical and sexual abuse coverage is available as part of the program. Because abuse exposures are sensitive, underwriters will review policies, volunteer screening and incident history during submission. Can I include cyber liability for a house of worship?Cyber liability can be added as part of the package in eligible states, but it is not offered as a standalone cyber policy. Availability and limits vary by state and carrier. What submission materials does underwriting typically request?Common requirements include a completed application, recent loss runs, descriptions of programs/services (especially youth programs), payroll and volunteer counts, and copies of relevant risk management policies (e.g., child protection, facility use rules). Who underwrites and places the business?RPS NIPC acts as the program administrator working with A.M. Best rated "A" carriers to underwrite and place admitted coverage in the states listed. Contact RPS NIPC underwriting for specific appetite, terms and state availability. Need help placing an account? Connect with a market specialist.