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At 21st Century Management Consulting, we are Agency Consulting and retention experts who specialize in the P&C insurance industry for over 23 years. All of our work is highly customized and high touch. With a retention, referral and cross-selling solution with a 20 year proven track record of producing actionable and measurable results. Agents to the Power of 6! Agents to the Power of 6! will help you deliver one-to-one customized service to your top clients. You will keep your top agents, attract more and win back some former profitable agents with our comprehensive and integrated system. We gather your top agents' unique expectations and thoughts about their relationship with your agency and provide your employees with the highly customized agent-specific data that has been developed by the only experts in the field, with 20 years' experience in the insurance, retention and market research industries. Our system is the only one built on a research-based scientific methodology with a 20 year proven track record that aids us in accurately pinpointing the three to eight reasons why your agents stay or leave. Our copyrighted, unique Agency Consulting Program •Is fast, easy, inexpensive and guaranteed to work. •Increases business 10%-15% within 2 years. •Utilizes a psychographic predictive survey that provides tremendous insight into your clients' decision-making process. •Delivers a guaranteed 50%+ response rate. •Delivers guaranteed results (300% ROI in 18 months). •Provides an electronically managed implementation plan requiring minimal staff time. •Provides data that helps you retain agents and increase the business they place with your company. •Delivers data directly to your management team via our secure and dynamic highly customized Executive Reporting Site. •Our surveys and interviews are all customized for each Agent program.

At 21st Century Management Consulting, we are Client intelligence and retention experts who specialize in the P&C insurance industry for over 23 years. All of our work is highly customized and high touch. Cadillac Program: Clients to The Power of 6! Clients to the Power of 6! Will help you deliver one-to-one customized service to your top clients. You will keep your top clients, attract more and win back some former profitable clients with our comprehensive and integrated system. We gather your top clients' unique expectations and thoughts about their relationship with your agency and provide your employees with the highly customized client-specific data that has been developed by the only experts in the field, with 20 years' experience in the insurance, retention and market research industries. Our system is the only one built on a research-based scientific methodology with a 20 year proven track record that aids us in accurately pinpointing the three to eight reasons why your clients stay, leave, refer others, and cross-buy. Clients to the Power of 6! A retention, cross-selling and referral solution with a 20 year proven track record of producing actionable and measurable results. Our unique, copyrighted Program: •Is fast, easy, inexpensive and guaranteed to work. •Utilizes a psychographic predictive survey that provides tremendous insight into your clients' decision-making process. •Delivers a guaranteed 60% response rate. •Delivers guaranteed results (300% ROI in the first 6 months). •Uncovers your top clients' "hot buttons" that determine retention, referral, and cross-selling opportunities. •Provides an electronically managed implementation plan requiring minimal staff time. •Provides data that makes your current clients SIX times more likely to stay, refer others, and cross-buy. •Works with current, new and former clients as well as personal lines clients and all lines of commercial insurance. •Delivers data directly to your management team via our secure and dynamic highly customized Executive Reporting Site. •Offers employees client-specific data with both strategic and tactical actionable results via a pop-up window on their desktops. •Our surveys and interviews are all customized for each Client program.

Keyman protection meets the needs of large-scale corporations, but it is extremely necessary for small to medium-scale businesses as well. One of the main reasons is because small or medium-sized businesses depend on important employees for their success. In the event that one of these key employees die or becomes disabled, a company could possibly collapse. Keyman Protection for Start-up Businesses All companies rely on their key employees for success, but a start-up company will depend more on the capabilities of only a few employees. These employees can include salespeople, executives, and other employees with specialized occupational backgrounds. These positions are all important especially for businesses that are just starting out. New businesses value these employees greatly since they are highly needed during the early stages when it is important to establish a company’s foundation. When a key employee faces death or disability, a company could possibly face financial trouble and worse, financial ruin. Securing a keyman insurance policy for key individuals is critical to help protect a company from facing turmoil. Purchasing keyman protection requires only minimal costs compared to the effects of not being prepared for the loss of a key employee. Keyman Protection and Small-Scale Businesses Small businesses should be able to secure the funds needed to replace key employees when an important employee is n o longer able to maintain a key company position. These businesses should also have the necessary funds to make an easy transition in the event that a key employee retires from the job. Planning for the individual who will become an excellent successor is also important for any small-scale business. Keyman protection plays an important role in the entire process. Many owners of small-scale businesses have their own personal assets tied into the entire company. Having a keyman insurance policy can help provide the cash needed to make a smooth transition of the company ownership without compromising a company’s cash flow. Keyman Insurance Helps Your Company Throughout Its Growth There are many successful businesses that start from small beginnings and you should not allow anything to get in the way of your company’s growth. Protect the valuable people who are a part of your company’s success with keyman insurance policies.

CareOptions Analytics™ Program- CAP CareOptions Analytics™ Program- CAP™- is a tactical software application that powerfully demonstrates and illustrates the costs associated with countless variations of client-specific short & long term disability, accident, illness, caregiving, and long-term care related issues. CAP™ provides a wide-array of solutions for your individual or group clients. CAP™ is easily loaded on your laptop or PC, and with the exception of activation and quarterly updates, requires no internet connection to fully operate. It’s completely portable and can be used anywhere! CAP™ consists of intelligent programs that will compute and illustrate: Cost of Care by Region CLASS Contribution Illustrates the reimbursements and deficiencies of the new CLASS benefit program for any care and progression of care scenario Comparison of Care Costs by Region Progression of Care Family Care Costs Income Reductions Loss of Income Income Replacement Retirement Planning Employer Costs of Lost Productivity COOL™ Solutions CAP™ does all of this without the need to research or look-up cost data, interest or inflation information – this is all built in, and kept up-to-date for you – specific to every region in the US! What Can CAP™ Do for You? CAP™ provides robust functions that act as compelling personal calls to action for your prospects & clients: Zeros-in on the “need” with your prospects and clients own numbers and presents an accurate financial outcome Establishes instant credibility Educates your prospects and clients with detailed information presented in a way they have never seen before Spotlights the need for preservation and protection of personal assets and income Inspires an immediate and critical need for your services, insurance and/or financial products Illuminates professional distinctiveness in a market lacking noteworthy differentiation CAP™ is both user-friendly, yet sophisticated software that provides all the information YOU need with minimal user input. CAP™ contains all the data needed for results ranging from simple to highly customized. Anyone can use CAP™ with ease, and you can tailor your assumptions to be as detailed as you like. Each CAP™ program permits you to view, right from your laptop or PC screen, easy-to-understand results, graphs, and reports for every client. These reports can be conveniently saved and emailed, faxed, printed, sent to your clients, or used as an on-the-spot visual aid. Demonstrate these appealing visuals in seminars and group settings for an attention- grabbing, professional presentation.

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