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How Important Is 'Paying For It Easier'?

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Over the years, there have been a host of surveys taken on consumer opinions about Personal Lines insurance. The major question is...

How Not To Take No For An Answer

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HOW NOT TO TAKE NO FOR AN ANSWER How should telemarketers handle objections when trying to set up appointments? Try these answers: EXAMPLES OF OBJECTIONS AND SUGGESTED ANSWERS: ...

How To Be A High-Performing Firm

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HOW TO BE A HIGH-PERFORMING FIRM by Catherine Oak, CIC, AAI The more effectively you sell, market, and service, the more valuable your agency. ...

How To Become A Workers Compensation Expert

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HOW TO BECOME A WORKERS COMPENSATION EXPERT by Arthur Moll You can become an expert in workers compensation if you possess two traits. These traits are a flair for mathematical relationships and pat...

How To Buy, Sell, Merge Or Perpetuate An Agency – Part V

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HOW TO BUY, SELL, MERGE OR PERPETUATE AN AGENCY - PART V A Comprehensive Look at the Best Ways to Handle the Biggest Events in the Life of Your Agency by Larry Morrison and Gary...

How To Buy, Sell, Merge Or Perpetuate An Agency: Introduction – Part Iii

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HOW TO BUY, SELL, MERGE OR PERPETUATE AN AGENCY: INTRODUCTION - PART III by Larry Morrison and Gary Jacobson A Comprehensive Look at the Best Ways to Handle the Biggest Eve...

How To Buy, Sell, Merge Or Perpetuate An Agency: Introduction – Part Iv

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HOW TO BUY, SELL, MERGE OR PERPETUATE AN AGENCY: INTRODUCTION - PART IV by Larry Morrison and Gary Jacobson A Comprehensive Look at the Best Ways to Handle One of the Most ...

How to Change a Dissatisfied Customer in an Angry One

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PERSONAL PRESENTATION

One of the things that can irritate an already upset person is your personal presentation. If they feel that your grooming and dress are unprofessional or inappropriate, they're more likely to hassle you. Some areas of personal presentation, if not seen to, might have a negative influence on an upset person. Check to make sure that your:

Hair is clean, brushed or combed, and well kept.
Clothing is pressed, neat, clean, and in good repair.
Breath is fresh.
Hands and fingernails are clean, with no chipped polish.
Face is shaved, or mustache/beard is neatly trimmed.
Makeup is applied neatly, moderately, and appropriately.
Stockings are run-free.

How To Choose, Use, But Not Abuse A Risk Management Consultant: Ii

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HOW TO CHOOSE, USE, BUT NOT ABUSE A RISK MANAGEMENT CONSULTANT: II byGary Griffin Get the right risk consultant - and get your moneys worth from them. The first part ...

How to Choose, Use, But Not Abuse a Risk Management Consultant: II

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As the economy and escalating insurance rates take their toll on risk management department budgets, companies and public entities are relying increasingly on consultants. Such outsourcing has proven to be an effective way for some organizations to reduce overhead while retaining knowledgeable help. In this document C.C. Griffin discusses how to select and get the best performance from a consultant.

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