TO ACCOMPANY CLAIM SETTLEMENT QUESTIONNAIRE
Dear (Customer Name):
We consider claims service to be a top priority in (Your Agency Name). Would you take a moment to give us your opinion?
How was your recent claim handled? We've enclosed a brief questionnaire on which you can voice your opinion.
Were we communicative? Efficient? Are there any areas upon which you feel we could improve? We certainly would like to know.
Please take a moment to respond. We want to offer the best service possible.
Sincerely,
Enclosure