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CompleteMarkets Editor
Articles authored by CompleteMarkets Editor
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AGENCY RISK MANAGEMENT OF SOFT MARKET/HARD MARKET EXPOSURES by Ken Buehler How well are you managing your loss exposures involving market conditions? This article will offer guideli...
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AGENCY SALES: SYNERGIES AND LAYOFFS by Chris Burand Employee layoffs after an acquisition mean that an agency has serious management issues. A ...
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AGENCY SURVIVOR: OUT-SELL, OUT-MARKET, OUT-COMPETE! by Robert C. Smith Make sure that your agency doesnt get voted off the island. Mor...
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AGENCY TEAM BUILDING by Eric Moberg The internal workings of every agency depend on the employees interacting effectively on a daily basis. Cooperation and communicat...
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AGENCY TECHNOLOGY: NEW TECHNOLOGY APPLICATIONS THAT CAN HELP YOU GROW Ted Baker Most conversations about technology tend to focus on what specific tasks it should do, could do or is not d...
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AGENCY TECHNOLOGY: SEVEN STRATEGIES FOR SUCCESSFUL WEBSITE DESIGN by Ted Baker How can you use your website most effectively to grow your agency and increase revenue? One things fo...
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AGENCY TELEPHONE PROCEDURES: HOW TO TAKE CALLS by Karen Flaherty Verbal Courtesy Courtesy pays off. It's hard to be mad at someone who's being nice, so be nice! Be generous with ...
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AGENCY TELEPHONE PROCEDURES: TELEPHONE EXCELLENCE by Karen Flaherty If you ask a group of customer service representatives to talk about problems they encounter on the job, the agency tel...
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AGENCY TELEPHONE PROCEDURES: TELEPHONE MESSAGES by Karen Flaherty Telephone Messages Conveying messages has always played an important role in telephone work. Hundreds of pieces of...
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AGENCY TELEPHONE PROCEDURES: TIME MANAGEMENT by Karen Flaherty Transferring Telephone Calls There are calls you will not handle personally but will transfer to supervisors or co-wo...