-before you brush off a client before you complete your sale, ask yourself just one question. "If this was my first time buying this product - What is the One Thing That I Would Want to Know?"
That one simple question, could bring you hundreds, even thousands more clients in the future.
We have all been there, the obvious recommendation that costs only a few dollars, the one that the client refuses to purchase but you know they will cry fowl if a claim ever has to come up. A lesser made algorithm could easily just take the No for a No. While a skilled insurance agent who is seriously concerned about possible E&O exposure might be sure to confirm that the client fully understands the No in this case.
After completing the application I had to stop and wonder if the insurer was spending far too much time asking the wrong types of questions.
Have you ever been in a situation filling out various insurance applications, where you just wanted to chuck the whole thing and write your own brief to explain the simple exposure to the underwriters.
"sometimes I wonder that when the Online Revolution finally hit the independent insurance agents channel - if we didn't lose some of the quality time that we all used to have with our clients. And thus we also lost some of our insight to fully protecting them."
"What is the Answer to this Technological Conundrum? how do we compete the age of Flo and still offer Best in Class Services?"
Those are my thoughts... What are yours?